🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #21
    It does sound silly enough to be EU regulation, but I didn't manage to find it anywhere. Also its first time ever I hear about this regulation.
    Share this post

  2. #22
    Originally Posted by Kyosji Go to original post
    Was hearing from the Hammish stream yesterday and from the Massive employee comments on reddit, there is some sort of EU law prohibiting them to outright permaban someone, and first offense cannot be longer than 15 days. Again, not sure if it's real, but some others said it was some EU consumer protection law.
    I have never heard anything about something like that and i am pretty sure nothing like that happen in games like BF4.
    Share this post

  3. #23
    MisterCrow83's Avatar Junior Member
    Join Date
    Apr 2016
    Location
    UK
    Posts
    16

    Clarification

    "First, we have implemented new cheat detection methods that have allowed us to identify many more players currently using cheat engines in the game. We have already caught more cheaters in the last few days than we had in total during the previous weeks. As a result, we will be handing out the biggest wave of suspensions and bans to date over the course of the next few days.

    Second, when cheaters are caught, we will now apply a suspension of 14 days on first offense (instead of the previous 3 day initial suspension). Second offense will always be a permanent ban."


    I am no expert on this sort of thing, so I can only guess but...

    I hope this means that you are banning their UPlay accounts if found to be cheating, not the in-game character account. If you choose the latter, surely it would mean that players just create a new character and apply a hack to get insta-level 30, etc again? If you ban their entire UPlay account, they can no longer login and play the game at all. Sure, they could go recreate a new UPlay account, but they'd have to buy the game again (which I think most folk would unlikely do).

    Severe punishment I know, but hackers / cheater really do spoil this otherwise excellent game and should be punished very harshly IMO (it will severely affect sales in the long run too). Sure Mr hacker might moan about you stopping them from playing a game they legitimately paid ~£70 for, but surely if there is hard-proof of them exploiting the game, Ubisoft have the right to permanently ban their account?

    Tired of cheats / hackers - ruined DayZ mod for me, and now this . Hopefully the future will be bright for this game.
    Share this post

  4. #24
    Kyosji's Avatar Senior Member
    Join Date
    Jun 2013
    Posts
    1,206
    Originally Posted by Diedel443 Go to original post
    I have never heard anything about something like that and i am pretty sure nothing like that happen in games like BF4.
    They may not have to deal with it in that game, as I don't believe the main company is located in the EU. I may be wrong here, though.
    Share this post

  5. #25
    still can't believe that cheating won't end up in a perm ban right away. are you so in need of the bit of extra money you would make when they buy some dlc?
    there is absolutely no reason not to perm ban proven cheaters right away and block their ability to purchase the game again for that uplay account
    Share this post

  6. #26
    Yeah there should be banned perm for uplay acc like in steam you have 50 games you lose all of them but ofc you need 2 have proof for it logs videos but some time game have lag and wierd things so ...
    Share this post

  7. #27
    Thank you Natchai & the team for clearing things up. keep up the good work!

    PS: come back to stream! x.x
    Share this post

  8. #28
    Wow, that is great news. I am starting to see the future of this game a lot more positive after this announcement. Keep it up!
    Share this post

  9. #29
    I'll attempt to answer some questions you have posed concisely.

    Does this mean people who've exploited the incursion and have all the gear will not be punished?
    The processes and stance laid out in the article is for everything going forward.

    Do permanent bans happen on Uplay accounts?
    Yes, all suspensions and bans are based on Uplay accounts, not characters.

    Why don't you permaban cheaters instantly?
    As has been mentioned, there are some legal constraints that prevent us from doing this.

    You should communicate numbers and/or names of banned players!
    We're aware that a large part of the community would like to see communication such as this, however it is not currently our intention to do this.

    We need a better reporting system!
    We're aware that the current /report feature is not optimal. Our dev team will work on this feature to bring it in line with our vision of how it should work and look.
    Share this post

  10. #30
    tropolite's Avatar Senior Member
    Join Date
    Dec 2015
    Location
    Australia, Earth
    Posts
    668
    Originally Posted by Kyosji Go to original post
    Was hearing from the Hammish stream yesterday and from the Massive employee comments on reddit, there is some sort of EU law prohibiting them to outright permaban someone, and first offense cannot be longer than 15 days. Again, not sure if it's real, but some others said it was some EU consumer protection law.
    ..and so we find that there was a reason why Massive/Ubisoft were taking their time in making the decision on these problems... there are legal obligations that need to be taken into account and this takes a long time to companies to resolve.

    It'd be nice if we could just flip a switch and not worry about the ramifications but alas global companies such as a Massive and Ubisoft cannot. This is why a little patience is needed.

    Looking forward to enjoying reading the posts on the forum soon... when things start settling down. Happy Days.
    Share this post