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  1. #1

    I'm confused about support ticket :S

    I sent a question on 10/04/2016 @ 00:44 had no reply from it and now when I try to go to the my questions link: https://support.ubi.com/en-GB/MyQuestionHistory.aspx It just tells me I've broken the internet... Have they shut down this page and all the tickets without telling me/anyone?

    my reference number: 03175633
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  2. #2
    UbiChrisMANG's Avatar Community Representative
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    Woops, looks like a reference got messed up (system error, it is nothing you did on your end)! OK, here is what will get you there:

    - You can use the same link so click it.
    - all the way to the right of your username you will see a couple of blue link choices, one is a magnifying glass and the other are 3 white lines. Click the one with white lines.
    - a dropdown box will open, select "My Cases" and you are all set to look up your ticket number!
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  3. #3
    Originally Posted by UbiChrisMANG Go to original post
    Woops, looks like a reference got messed up (system error, it is nothing you did on your end)! OK, here is what will get you there:

    - You can use the same link so click it.
    - all the way to the right of your username you will see a couple of blue link choices, one is a magnifying glass and the other are 3 white lines. Click the one with white lines.
    - a dropdown box will open, select "My Cases" and you are all set to look up your ticket number!
    When I click the link I posted it takes me to: https://support.ubi.com/en-US/Error/NotFound

    I still have the emal and when I click links on there I can get to "MY ACCOUNT" but not "MY QUESTIONS" here is a copy paste of email:

    Hello FrazerSan,

    Thank you for contacting Ubisoft Customer Service! This is an automated response to confirm that we have received your message. You should expect a response from us within the next 48 hours.

    Please do not reply directly to this email.

    If you would like to add information or close this ticket, please click HERE to update your case.

    Kind regards,
    Ubisoft Customer Service


    YOUR MESSAGE
    Is siege compatible with the xbox one mic setting "through speakers" because I can't have it set to the normal way as my chat adapter is broken people can hear me but I can't hear them unless I have chat come through speakers (I wear a headset anyway so sound doesn't annoy other people.) Can someone people confirm if this is why I can't hear other players on your game. If it's not compatible when will it be?

    TICKET DETAILS
    Case Reference # 03175633
    Date Created 10/04/2016 @ 00:44
    Platform XBOX ONE
    Game Rainbow Six: Siege
    Category Technical Issues
    From the "MY ACCOUNT" link I can get to a customer support tab that shows my recent questions (I've only made one)

    PlatformGame/Product Subject Reference Status Created
    Xbox One Rainbow Six: Siege [Performance] Sound / Voice Chat 03175633 Open 09-04-2016
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  4. #4
    UbiChrisMANG's Avatar Community Representative
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    Okey doke, try this then:

    - Log out of your account entirely.
    - go to https://support.ubi.com
    - log in again with your uPlay account.
    - From there click that link with 3 white lines.
    - Select "My Cases"

    if that doesn't work let me know!
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  5. #5
    Got to open cases but it's still the same case number 03175633


    MY OPEN CASES

    CASE NUMBER DATE PLATFORM GAME / PRODUCT SUBJECT STATUS
    03175633 APRIL 09, 2016
    | 6:44 PM
    XBOX ONE RAINBOW SIX: SIEGE
    [PERFORMANCE] SOUND / VOICE CHAT
     NEW
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  6. #6
    UbiChrisMANG's Avatar Community Representative
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    The case number should be the same, that is normal. They are still working on it.
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  7. #7
    Is there any chance I can get a sort of timeline as to when to expect this to be answered? Even it someone tells me within one month as long as I knew that it would be fine... But the email really needs to be changed because the within 42 hours is a massive lie considering how many people come on here saying they've waited a month.

    My problem still hasn't been looked at and it's really just a yes or no answer, maybe even a "we know about this and we are going to fix it within the next 4 months." since this has broken my game experience since communication is key in siege.
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  8. #8
    UbiChrisMANG's Avatar Community Representative
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    I will try to get an answer for you on that.
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  9. #9
    Thanks Chris, I hope the support guys are super nice to you since you seem to do most of their work.
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  10. #10
    Originally Posted by FrazerSan Go to original post
    Thanks Chris, I hope the support guys are super nice to you since you seem to do most of their work.
    Oh man, dont get your hopes up. Chris claims he has escalated my cases several times, but nothing has happened. Just to give you an idea, I have 5 unresolved tickets, 1 1/2 month old. Have received botanswers, no help and plain stupid replies from support.

    Worst and most incompetent support in business.

    I sincerely hope your problem gets fixed.
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