An update on the Missing Characters issue | Forums

[HoodieWeather]

Gamertag: HoodieWeather
xbox one.

Thanks

[G.I.Frag]

Didn't experience this issue myself, Just wanted to say Thanks for the update @Yannick!

[AWESOMEBOAT104]

I am on Xbox on my gamer tag is AWESOMEBOAT104

[AWESOMEBOAT104]

I am on Xbox one and I'm missing my first character I started a new one today please let me know when this is fixed

[StonedCold88]

14 hours seems like a long time to say we will have our characters back shortly and then not say or do anything else since no ?

[iTz x Tw33k x]

Im having withdrawals and falling behind.....

[whites shadow]

Agents,

Some of you reported that their characters went missing after Update 1.1. Our team has identified and fixed the source of this issue to ensure that your characters could be correctly restored.

The issue was caused by a malfunctioning server that couldn’t synchronize character data correctly and corrupted them instead. The game client was unable to read this corrupted data, and simply assumed that the character didn’t exist. Once this has been identified, we were able to restore the server to its normal functions, thus ensuring that the issue will no longer occur for other players.

For those who experienced the issue: your character is not gone. We are currently working on a fix that should make it available shortly. Implementing this fix will require a server downtime, and we will let you know when we are ready to perform it.
Please note however that in order to make your character available, we will need to restore the latest uncorrupted save of your entire account, which happened during the server maintenance of April 12. In other words, your character will be back just as you left it on April 12 at 9am CEST | 3am EDT | 12am PDT. You will lose any progress made on this character or any other one from the same account between April 12 and the next maintenance. This only applies to players who have been affected by the missing character issue.

We apologize for the inconvenience and want to thank you for your understanding and your help in identifying this issue.

The Division Team

Hi,

I had this issue happen to me on the 1st of April and currently have a ticket open with support regarding it.
Since my issue happen prior to the April 12 will my account be restore to a earlier state, restored at all or is the issue not related as it is prior to the issues with that server?

[Jryve]

Just in case;

I am using Xbox One and my Gamertag is Jryve
I lost my character as well...just thought I would make sure you had my tag, as a post.

[CAPGamesUK]

Pardon? My space of time and your space of time could be very different. I could actually sit here word for word and tell you about my space of time that i lost but that would just be wrong. But lets just say that after I read the initial official statement I had sit back and think about all that entails and it's quite a substantial loss. I'm a loner not a farmer. I don't do the whole holding-hands-while-we-gang-r@pe thing like you all do.

your getting that upset about something that was completely out of the devs control. please answer this, Are you loosing a salary because you cannot play this 1 character due to data corruption? i assume the answer is no?

how about you just grow up and accept that data corruption happens and when it does, yes its horrible, but with the right backups you can get that data back, yes you might loose some progress but a least you do not have to start at the beginning. loosing 1 days worth of progress is better than loosing a couple hundred hours worth. Stop acting like a spoilt little brat and grow up

[zZedge]

Gamertag is zZedge platform is xbox one