An update on the Missing Characters issue | Forums

[rpavlock007]

[QUOTE=Ubi_Yannick;11598579]Agents,

Some of you reported that their characters went missing after Update 1.1. Our team has identified and fixed the source of this issue to ensure that your characters could be correctly restored.

Ran the dark zone last night on my second character AND WHEN i LEFT AT 5am CENTRAL (4/21) AND WENT TO BASE MY Midas was missing from my character. I've had it since the first day I ran the dark zone and would like to get it back. I'm not a kid trying to pull something.. I'm 68 years old and love gaming,but this bug is too much. If possible, please replace the missing weapon that was completely modded in gold mods. The character is rpavlock007.

Thanks
Robert Pavlock

[Dredknot636]

This is ridiculous. Not a single word about an ETA or if it is even fixable at this point. Even if I wanted to create a new character and grind through all of the main missions again, I would just lose him if they did eventually fix my account since they are resetting everything back to the day the 1.1 patch dropped. Sending me an email about being granted 500 Pheonix credits is all I have gotten back for a response.

[Dredknot636]

This is ridiculous. Not a single word about an ETA or if it is even fixable at this point. Even if I wanted to create a new character and grind through all of the main missions again, I would just lose him if they did eventually fix my account since they are resetting everything back to the day the 1.1 patch dropped. Sending me an email about being granted 500 Pheonix credits is all I have gotten back for a response. I will be requesting a full refund for my Game + Season Pass tomorrow since as of today, the game is unplayable.

[malprecht]

After playing for several hours on Friday 22 night (Pacific Standard Time), on Saturday morning I came to realize that my character was missing. This is after the April patch. Is this a recurring issue still. I thought that it was on the works.
I didn't accidentally delete my character and I live alone and no one has my account info.
I contacted Ubisoft through chat, and they told me that it is a known issue but it should be resolved shortly (on 4/23). On 4/25 (today), they told me that I am S.O.L. That, they (ubisoft chat ppl) don't have any updates on the matter. I haven't even received an email back from Ubisoft (not even one offering pheonix credits!). This is not a cheap game and it is insulting to be treated as kids.

I guess by reading the other posts that this problem will not be fix any time soon.

Any updates on this?

[malprecht]

I asked a very simple question... Is the bug fix???
The answer was:

Me (4/25/2016, 4:10:47 PM): hi again
Me (4/25/2016, 4:10:55 PM): The chat closed
Me (4/25/2016, 4:20:05 PM): My question is very straight forward... is the bug fixed?
Tyler D (4/25/2016, 4:20:36 PM): We are only able to assist with technical issues such as errors, freezes and crashes. We are unable to help with gameplay related queries.
Me (4/25/2016, 4:21:04 PM): this is not a gameplay related quaries this is a technical issue
Me (4/25/2016, 4:21:34 PM): I am asking if the bug ( a technical issue ) has been fixed
Tyler D (4/25/2016, 4:24:25 PM): Please be aware that we have forwarded the information to the development team, and they are in the process of investigating the issue.
Tyler D (4/25/2016, 4:24:36 PM): Until this issue is addressed by the development team, there is no additional troubleshooting that we can provide. We do not receive any information pertaining to possible patches until they are released and have no further information in that regard.
Me (4/25/2016, 4:25:38 PM): I know... you have said that... with the same exact words a couple of times... I am asking if the bug has been fixed as they said it was. The reason why I am asking is because my character went missing after april 15 (when ubisoft said that they released a hot fix)
Me (4/25/2016, 4:27:14 PM): But... maybe you are aware if the problem still persists
Me (4/25/2016, 4:28:46 PM): I want to know if the problem is still going on, because if it is going on, then there is no guaratees that my character will not be deleted AGAIN. What is the point on playing a game that is broken!
Me (4/25/2016, 4:29:40 PM): right?
Me (4/25/2016, 4:30:22 PM): So, is the bug fixed or is still a problem?
Tyler D (4/25/2016, 4:30:46 PM): I will take your information and forward it to our game lead to advise. The bug should be fixed at this point but if it is something that is still affecting you then we will need to further investigate this
Me (4/25/2016, 4:31:57 PM): So, when would I hear back from the development team?? and it is not only me... there are many that lost their character on 4/22
Tyler D (4/25/2016, 4:33:49 PM): If any additional information becomes available, it will be posted to the game's official forum at http://forums.ubi.com.
Me (4/25/2016, 4:35:44 PM): wow! really the customer services of UBISOFT is useless... I am posting this entire conversation in that same forum! It is so funny because all the answers that you gave me, you gave them back to me word by word early today. I guess that it is "save chat" and move on

NO COMMENT!!!!!!

I guess that the bug is still going on! So what is the point on creating a new character

[Dredknot636]

2 weeks with no fix or an ETA, and your customer service agents being blunt\rude about the issue. Chatted with MS and got fully refunded for both game + DLC. I suggest anyone else still missing their character to do the same. If you really still want the game or they do eventually fix the issue, go buy a used copy online for cheap ; )

[Hollywood TX82]

Well now I know to never pre order anything again. I purchase my Xbox Elite between Christmas and New Years. When I got home I pre order this game beacuse It was one of the games that I wanted the Xbox for. So now today I got a hold of Microsoft to try to get a refund but since my purchase was made last year theres nothing they can do about it. So if a major issue would have taken place on launch day I still wouldnt have been able to get a refund. Microsoft way to get around this is to talk to my bank and dispute the purchase. SMH

[N4STY NEMESIS]

i've just logged out of the division put my controller down on the character selection screen to get a drink i looked up and my character had disappeared & it showed up start new game with a blank character

i had put in over 7 days (over 168 hours) of game play on that character this happened at around

02.00 on 28/april/2016 UK TIME

i am not at all happy about this all that hard work for nothing is there any way i can get my character back? please help me resolve this problem ubisoft i will be forever grateful for your help.

i have been having problems before this with russian consulate missions not ending and not receiving my phoenix credits also and been kicked from the group for no reason all together i have lost about 190 phoenix credits & now this catastrophic event of my player disappearing has made me proper depressed please help me to get my character back ubisoft.

as i cannot cope with doing all of that grinding all over again.

thanks in advance.

[Natchai_Ubisoft]

Hi everyone,

The issue that spawned this thread was fixed, so I would like to ask that players still having similar issues (i.e. character not being available) to contact our support asap at www.support.ubi.com

Thanks!

[Hollywood TX82]

Finally after 2 and a half F##KING WEEKS you have given me my character back.