An update on the Missing Characters issue | Forums

[aaron8706]

That's great, let's get it going guys. #divisioncoaster. But for real, they need to fix the issue for your agents immediately. Enough is enough, it's been over 4 days. If I were you guys I'd request the refund from Microsoft so long as you got the digital copy. Put a nice big dent in their pockets. This hasn't effected a few, it's thousands. Way more than the backpack bug. If 10 people do it, that's $600 us. If 100 people, that's $6,000 us. We need a thousand, that would be $60,000 us. I'm sure they'll feel the heat then. Your welcome Ubisoft and Massive for feeding your children and family, while people sit at home with, what may as well be your brick of a project called the division.

[Daneg3rus]

Why cant they just come out with it already and be like "we gone ****ed up, your characters are gone submit a ticket and talk to a live chat person" they will some how verify its true your account was effected...cause they said they will only roll back effected accounts only so they have the ability apparently. They will then go into your account create you a new lvl 30 dude/gal with X lvl DZ and compensate you with a bunch of resources, PC and DZ funds to get us back on the path that we had. Telling us to make a new Character is completely unacceptable when they said its going to roll us back to Apr 12.... foolish..

[StreetGlide12]

It's one day, you won't have lost that much in that space of time.

It's been 4 days for me and still no character.

[TanktheHoula]

WOW! Day 4 and still no character and a $100 spent on a game that cannot be played. So happy to see that Ubisoft can spend immediate time fixing extra boss drops, farming exploits, and nurfing weapons, but a real issue like main character deletion and not being able to play the game that was purchased is into 4 days. I'm sure by the time they fix this and we do receive our characters back it will be on Tuesday when they do standard server maintenance and updates anyway, which goes to show you they could care less about the consumer. Just a note to a company with any integrity for future issues. Next time someone reports a character deletion or bug of monumental repercussions, shut down all of the servers immediately and broadcast to the public that your sorry the servers are down, but it had to be done to protect the consumer. Thank you. I'm getting so frustrated that gaming companies have zero accountability to the consumer. To prove my point when all this is fixed and you have your character back, you will just get a sorry for the issue, they will not compensate you in anyway for lost items, money, or game play time.

[Mendigo2014]

Who is there?

No Bugisoft.

Any news? My friends now are like 20 points on the gear score up to my character, with the new gree gear and I am here waiting

[Sidedvirus]

Considering a Class Action Lawsuit over this now ... there is a growing collective, and I do, along with us (the class) have the right to sue at this point due process of this:

"consumers who purchased the same defective product or who were deceived by the same false advertising or manipulative business practices;"

Right now we are experiencing ALL of the above, and I am not about to give Ubisoft - Massive - or The Division one more day to not respond, leaving us all in the dark.

[assassRN]

Considering a Class Action Lawsuit over this now ... there is a growing collective, and I do, along with us (the class) have the right to sue at this point due process of this:

"consumers who purchased the same defective product or who were deceived by the same false advertising or manipulative business practices;"

Right now we are experiencing ALL of the above, and I am not about to give Ubisoft - Massive - or The Division one more day to not respond, leaving us all in the dark.

count me in

[Mendigo2014]

Considering a Class Action Lawsuit over this now ... there is a growing collective, and I do, along with us (the class) have the right to sue at this point due process of this:

"consumers who purchased the same defective product or who were deceived by the same false advertising or manipulative business practices;"

Right now we are experiencing ALL of the above, and I am not about to give Ubisoft - Massive - or The Division one more day to not respond, leaving us all in the dark.

I'm in. I'm tired of this. I wrote a request to Ubisoft Support almost 4 days ago and multiple messages on Twitter/Facebook with no answer.

[The Spear Tip]

I asked UBI in a chat yesterday if they were aware of any class action lawsuits ongoing due to theft of services or anything else over this issue. They stated they were not aware of any.

I'm certainly inclined to join.

[assassRN]

Are there any players that are lawyers? Is there anything we can do legally to compel Ubisoft to address the missing character issue?