An update on the Missing Characters issue | Forums

[DanO-Xbox]

I haven't seen the mats or 500 PC at the rewards vendor (just the 150).

The April 19th State of the Game said this:

We’ll be handling the compensation for the Backpack issue as well as the Deleted characters in the next few days.

Users who have had one of these issues should find:
500 Phoenix Credits
10 High-End Electronics
10 High-End Tools
10 High-End Fabrics
10 High-End Weapon Parts
10 High-End Division Tech

I just want to make sure I didn't miss them and need to fill out a ticket.

Dan

[The Spear Tip]

I haven't seen the mats or 500 PC at the rewards vendor (just the 150).

The April 19th State of the Game said this:

We’ll be handling the compensation for the Backpack issue as well as the Deleted characters in the next few days.

Users who have had one of these issues should find:
500 Phoenix Credits
10 High-End Electronics
10 High-End Tools
10 High-End Fabrics
10 High-End Weapon Parts
10 High-End Division Tech

I just want to make sure I didn't miss them and need to fill out a ticket.

Dan

I did get my character back on XB1 with the patch they released. I did not receive any compensation. 500PC and the material isn't what I was hoping for, but it works. It's enough to purchase and craft 1 gear set piece. At least that way you can choose what set you're going after.

I got 150PC that was given to all who logged in on one weekend to make up for missing daily missions. I never got anything for my character being deleted for 4 days. Honestly, at this point I'm going to keep playing the game, and trying to enjoy it to the fullest. But I will not spend another dime with UBI for anything. I will be surprised if we ever actually get compensation. That's not to say I'll be happy with UBI just surprised they did what they said.

[malprecht]

I did receive my character back but I didn't receive any of the compensation they said they will give us.

Here is a recent conversation with support

Me (4/29/2016, 10:12:19 AM): I receive my character but I didn't receive any of the compensation
Christopher H (4/29/2016, 10:12:21 AM): The compensation has not been delivered yet
Me (4/29/2016, 10:12:38 AM): ohhh ok... any updates on that? is there an ETA, or you don't know
Christopher H (4/29/2016, 10:12:39 AM): Sometime within the next few weeks
Me (4/29/2016, 10:12:52 AM): ohhh perfect! Thanks so much

[Gibb-o]

lost character at incursion update, character is still missing

[ammadjawaid]

My character went missing yesterday. So it's still happening. I lost my level 30 and dz level 36 character. Raised a ticket and now waiting to see if I'll get my character back. Xbox One

[DeGausS_PT]

problem was fixed but what UBI promised us as compensation i didn't receive anything, and my ticket is open for more then one month with no response from UBI. and i know that some people already got the compensation of :
500 Phoenix Credits
10 High-End Electronics
10 High-End Tools
10 High-End Fabrics
10 High-End Weapon Parts
10 High-End Division Tech

Hi everyone,

The issue that spawned this thread was fixed, so I would like to ask that players still having similar issues (i.e. character not being available) to contact our support asap at www.support.ubi.com

Thanks!

[Sanquish]

I have another problem, my account is deleted automaticly in the menu.

What now?

I was looking on my screen when it happend. I have push manny times on NO. still it is deleted!

[Naesssuhna]

ILONGED IN YESTERDAY AND CCHarachter was gone. i didnt erase it please help me get my lever 30 chachter!!

[Natchai_Ubisoft]

ILONGED IN YESTERDAY AND CCHarachter was gone. i didnt erase it please help me get my lever 30 chachter!!

Please contact our support about this at http://support.ubi.com

Closing this thread as the original issue was fixed