An update on the Missing Characters issue | Forums

[ShadyKillas 69]

Will this apply to characters who just lost dark zone rank as well? My character was not deleted, but my dark zone rank went from 31 down to 1.

Log in and see if it really is at one. On the character selection screen there is a bug where it shows level 1 even though it is not.

[Joba Rules BR]

Recovering my progress, no problem.

XBOX TAG: Joba Rules BR

[Kerosene31]

Log in and see if it really is at one. On the character selection screen there is a bug where it shows level 1 even though it is not.

Ahh ok thanks. I was afraid to go back in for fear of causing more issues but I'll check later when I get home. I never noticed before but I never paid attention either.

[C2ACKER]

This game is great. Player lootable, you gotta love it. And I'm not just saying that like I'm always on top or anything like that, I die just as much as the next guy.

[johnbruhin64]

Do you guys have a time frame of when the the fix will happen? Will it be today or at a later date? please keep us informed as you know whats going on

[IzzyAckmed]

Agents,

Some of you reported that their characters went missing after Update 1.1. Our team has identified and fixed the source of this issue to ensure that your characters could be correctly restored.

The issue was caused by a malfunctioning server that couldn’t synchronize character data correctly and corrupted them instead. The game client was unable to read this corrupted data, and simply assumed that the character didn’t exist. Once this has been identified, we were able to restore the server to its normal functions, thus ensuring that the issue will no longer occur for other players.

For those who experienced the issue: your character is not gone. We are currently working on a fix that should make it available shortly. Implementing this fix will require a server downtime, and we will let you know when we are ready to perform it.
Please note however that in order to make your character available, we will need to restore the latest uncorrupted save of your entire account, which happened during the server maintenance of April 12. In other words, your character will be back just as you left it on April 12 at 9am CEST | 3am EDT | 12am PDT. You will lose any progress made on this character or any other one from the same account between April 12 and the next maintenance. This only applies to players who have been affected by the missing character issue.

We apologize for the inconvenience and want to thank you for your understanding and your help in identifying this issue.

The Division Team

Notice to all agents - This is what investigating means!!!!

[Bolo Vic]

Do you guys have a time frame of when the the fix will happen? Will it be today or at a later date? please keep us informed as you know whats going on

If it isn't today you guys that lost their characters should be mad. They patched the challenge mode pretty fast yesterday lol.

[C2ACKER]

It's one day, you won't have lost that much in that space of time.

Pardon? My space of time and your space of time could be very different. I could actually sit here word for word and tell you about my space of time that i lost but that would just be wrong. But lets just say that after I read the initial official statement I had sit back and think about all that entails and it's quite a substantial loss. I'm a loner not a farmer. I don't do the whole holding-hands-while-we-gang-r@pe thing like you all do.

[Tribeau]

So what you're saying is that after being told by your own customer service/support to play on another character which I did and leveled to 30 again, I will now lose a level 30 character just to get back another 30 character?

[purestrain]

You said between apr 12th and the next maintenance....so next Tuesday? Should I just not play since any progress I made on my 3rd wave agent will be deleted? (I'll probably play t regardless I have fun just playing the game but would just like to know if I can just screw around experimenting with random **** and not care since it's going to be deleted anyways). Just very vague response on time frame by saying "next maintenance " since you did a restart of the servers to fix other problems that are I guess more severe? Than people getting their whole character deleted. And you did that restart during prime time play time on the east coast (around 6pm.) is there going to be a off schedule maintenance between now and then for Xbox?