1. #1

    I suspect my UPLAY account is bugged!!

    Just when I thought that my freezing problem on the Wii U wasn't enough, now I have to deal with a much worse problem. It's been nearly 2 weeks since I'm having this problem and I'm about to go nuts on this!!

    I noticed that everytime I booted just dance 2016, it would say that I'm not logged in to Nintendo Network. That means that I cannot enjoy any of the online features of the games which are the things that I use the most. My Wii U is perfectly connected to the internet, I can watch my friends list, I can use apps, even the Uplay app, I can hop into the just dance's miiverse community through the game. Also all my games that have online features work perfectly. I can connect the controller app even though the game says that I can't.

    At first I thought the problem was on my end and I foolishly tried the port forwarding technique with no success. Then I noticed that this problem was also on Just Dance 2014 and Just Dance 2015. Everytime I try to connect they say the 'Ubisoft servers are not available' even though I know I'm connected.

    The only thing that could possibly be targeting all my Just Dance games online functionalities is UPlay. Now when I'm accessing the Uplay webpage everything seems in order. All the achievements and rewards are there. However when loging into the Just Dance webpage with my Uplay credentials, I can see that there's a serious problem there. All of my progress are in 0, my WVC, Sweat Mode, Dance Party % are all in 0, the avatar displayed is not even the current one I'm using. The only thing that I mantained are my autodances, but everything else is in 0 which is impossible.
    My account is severly bugged because I'm 100% offline on all my Just Dance games. The worst part is that I PAID FOR A YEAR PASS OF JUST DANCE UNLIMITED, and I'm losing it completely because I can't take advantage of the service.

    Please check your databases on your servers or something. You have no idea how angry I am with all the things I went through with Just Dance, because I love the games but these bugs and problems is something I've never seen ever in any game I owned ever! and please, don't ignore me! I demand an answer for this issue!!!
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Hello and welcome to the Forums,

    I'm sorry to hear you're experiencing this. Please contact Ubisoft Support so they can troubleshoot this with you.

    Thanks
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