1. #1
    FoxxxWeld's Avatar Member
    Join Date
    Feb 2015
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    Germany
    Posts
    295

    Don´t get my Price´s from the KTM Season

    Hello
    I dont get my prices from the KTM Season. I was on a Legend Place.
    I open the Bunker, saw my Prices, Game crashed, open new Game, open the Bunker, i was in the new Season but dont get my prices from the KTM Season.
    I wrote on the Support,

    Trials Frontier support request [Ubisoft Support Ticket: 03131569]

    Data: Device-Type: iPad5,3 Device-OS:9.3 Build: 4.0.0 Username: GER-Kruppi Profile id: 2fedf14e-b399-432e-8900-6d38f952f71f

    Thank you and hope of a answer!!!

    Cheers
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  2. #2
    I can't get bunker to load at all
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  3. #3
    Originally Posted by woody7483 Go to original post
    I can't get bunker to load at all
    Me either. I think the bunker is down.
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  4. #4
    Originally Posted by u_play_brew123 Go to original post
    Me either. I think the bunker is down.
    Still down for me, I just want it to load so I can get the track.
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  5. #5
    Ubi-JollyCharly's Avatar Community Developer
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    Nov 2015
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    793
    Hi everyone,

    we all know that after each Season, there is always a time when everything needs to adjust, the Bunker isn't accessible, the rewards are not credited.
    But most of the time it solves itself out. For example, I wasn't able to connect to the Bunker all day, I tried again 5 min ago and it worked!

    I wouldn't worry for now
    If tomorrow you still have no rewards, no access to the Bunker, then it's time to contact the Support.

    We are very sorry for the inconvenience.

    JollyCharly
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  6. #6
    This is getting common issue already. I did not receive last seasons rewards even though i contacted support so many times. They didnt even reply my mails. But in this case, its still early. My best guess is the bunker needs some time after one season to prepare for the other. So dont keep rushing on receiving them, just wait until tomorrow. If its not done by then, tough luck, support is a joke in TF. Cheers and hope no bugs occur this season.
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  7. #7
    Ubi-JollyCharly's Avatar Community Developer
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    Nov 2015
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    793
    Originally Posted by Jonskovicsky Go to original post
    This is getting common issue already. I did not receive last seasons rewards even though i contacted support so many times. They didnt even reply my mails. But in this case, its still early. My best guess is the bunker needs some time after one season to prepare for the other. So dont keep rushing on receiving them, just wait until tomorrow. If its not done by then, tough luck, support is a joke in TF. Cheers and hope no bugs occur this season.
    Hi Jonskovicsky,

    you contacted them via the in-game help? Did you receive a ticket number after sending your request?
    If not, them it means your message didn't reach them. Because even if it takes some times to get an answer from the Support as they have a huge workload, they always answer.
    If you have a ticket number, you can forward it to me

    JollyCharly
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  8. #8
    xitooner's Avatar Senior Member
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    Mar 2014
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    3,224
    My xitooner account got Bunker rewards this morning, but my (ahem) other account took another 4.5 hours... it just now worked. The whole time its been saying the Bunker was down...

    Moral of the story... JollyCharly is probably on the right approach when he says "If tomorrow you still have no rewards, no access to the Bunker, then it's time to contact the Support.". Just be patient for a day and it should eventually work out.
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  9. #9
    Originally Posted by Ubi-JollyCharly Go to original post
    Hi everyone,

    we all know that after each Season, there is always a time when everything needs to adjust, the Bunker isn't accessible, the rewards are not credited.
    But most of the time it solves itself out. For example, I wasn't able to connect to the Bunker all day, I tried again 5 min ago and it worked!

    I wouldn't worry for now
    If tomorrow you still have no rewards, no access to the Bunker, then it's time to contact the Support.

    We are very sorry for the inconvenience.

    JollyCharly
    I know, I know, I'm just antsy for the new track hahaha!
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  10. #10
    If it is that common, why not make a sticky, or just a thread that can be bumped at new seasons, to say something like "Reminder: Bunker gets wonky between seasons"

    That way people coming to the forums looking for answers won't have to dig.
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