🛈 Announcement
Greetings! The Rocksmith forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #11
    rcole_sooner's Avatar Moderator
    Join Date
    Mar 2009
    Location
    Norman, OK
    Posts
    13,889
    Originally Posted by deadhorse1878 Go to original post
    Gonna bump this as I have exact same issue. Bought off Steam, activated on Steam, as game loads I get a pop up which is the UPLAY cd-key. I can then log in at UPLAY screen, but get same error upon entering code?
    You should not use the same key for Steam and UPlay. There is a separate Uplay key, that was displayed during the installation.

    You can also access it in the properties menu for the game in the Steam Client.
    Share this post

  2. #12
    No. It's the cd-key given by Steam to activate via uplay. The Steam activation worked perfectly, hence i can launch game and get as far as i have On the Steam Library you right click cd-key and it gives you 3 digit - 4 digit - 4 digit - 4 digit code SPECIFICALLY to enter within game? There is no physical disc as it was bought as a digital download, supposedly for convenience.
    Share this post

  3. #13
    rcole_sooner's Avatar Moderator
    Join Date
    Mar 2009
    Location
    Norman, OK
    Posts
    13,889
    I agree, that is what I remember too ... except I don't remember ever having to input the Uplay key ... but that was a long time ago.

    There should be a couple of keys shown in the right-click display. Make sure you are using the one for the game.

    If none of this works, you will need to open a ticket with Steam support, being as that is the store front where you made your purchase.

    You can also open a question on the Uplay Support web site, but I think they'll just send you to Steam. Maybe they can help walk you through some things I am not thinking about.


    Also, none of these keys will work in the Uplay client. All of this is to be done in the Steam client.
    Share this post

  4. #14
    I refer to this thread - ( CD Activation code reported as duplicate ) as example of poor support so you can see I'm not spouting my mouth without backing it with fact.
    Share this post

  5. #15
    rcole_sooner's Avatar Moderator
    Join Date
    Mar 2009
    Location
    Norman, OK
    Posts
    13,889
    Do you want help with it, or just to "report" it?
    Share this post

  6. #16
    Bump- I am having the same issue. Has ANYONE ever resolved this problem?? Ubisoft support said they are "working" on it but said they may or may not find a fix and that I should "keep and eye on the forums".
    Share this post

  7. #17
    rcole_sooner's Avatar Moderator
    Join Date
    Mar 2009
    Location
    Norman, OK
    Posts
    13,889
    Where did you buy your copy of the game?
    Share this post

  8. #18
    Ubi-Ray's Avatar Ubisoft Support Staff
    Join Date
    Aug 2020
    Posts
    53
    Hey there, NapoleonNA! As mentioned by previous users, we are aware of this issue but are currently unsure of a fix. I recommend that you attempt to use this activation key to see if that allows you to play, and if you continue to experience issues, please report this directly to our support team using this site!
    Share this post