[Ubisoft_Account]game not showing up in library | Forums

[ubi-smash]

SnowBlindDK: Hiya! Thank you for reaching out to us here and welcome to the forums! If you are still missing any games in your Ubisoft Connect library, please ensure that you have the latest version of Ubisoft Connect installed on your PC and you are Running the Launcher as Administrator. If you are still missing any content from a previous purchase or subscription to Ubisoft +, please Submit a Support Ticket with the games you are missing from your account so we can check into this with you.

[SnowBlindDK]

Thx for respond,

Not gona spend more time in forum and website, so i guess i just gona give up on ubisoft games,...

thx tho,...



Sorry all my mistake,...so many accounts now trying to clean them up,...I found the games on another account,..this post is closed !

My bad user error

[iCore0ne]

I'm having the same issue. Purchased Steep through the website over an hour ago and haven't received a confirmation email and the game isn't in my library. This is the first time I've tried to buy a PC game from Ubisoft, so I didn't know this has been an issue for over four years (at least) and stupidly assumed that the purchase didn't go through and tried to buy it again on the Ubisoft Connect app using a different card. Now I have two charges on my cards, no confirmation emails, and no game.

[Jebus725]

I bought a game earlier today and it still isn't showing up in ubisoft connect.
Heroes of might and magic 3 complete

[jovanyBanany]

I bought a game earlier today and it still isn't showing up in ubisoft connect.
Heroes of might and magic 3 complete

yep, same with the division 2 + dlc. bought it with paysafecard, it even shows the order yet its not im my library. money is gone but not game, classic ubisoft. but hey at least the payment functions, huh?

[Togik31]

Bought Valhalla and got charged and a receipt, but the game is not showing up in my games library. previous games had no issues whatsoever. tried restarting Ubisoft Connect, my laptop, and even tried the "clean cache" method from their FAQ. Please help

[SiaNoctum]

I got charged for it as well, still not showing up though, made a ticket but no development or any useful responses whatsoever.