[Ubisoft_Account]game not showing up in library | Forums

[CRUNCHCAT]

The same issue is happening to me, I bought the game 4 days ago and it still isn't showing in my library, I've tried contacting support in many different ways with no luck, and I would really like to just get to playing the game I payed for

[UbiDork]

CRUNCHCAT: Hey there, and thank you for posting about this issue. I currently see that you have 5 different support tickets. Can you please tell me if you are wanting to continue receiving support for getting the game or are you wanting to continue with your request for a refund? I will need to merge these cases into a parent case, and would like to know which avenue you are wanting to proceed down.

[CRUNCHCAT]

Hi, I just want to receive the game that I payed for almost a week ago now. I did buy another copy in a really frustrated mindset the other day just to see if it would actually work to let me play the game, but even that didn't work. I would like a refund for the most recent purchase on the 18th, but I would like to have support continued so that I can play the game that I payed for on the 14th. Thank you.

[CRUNCHCAT]

If getting both the game and a refund on the second purchase I made isn't possible then I'll just take the game.

[Ubi-Ginge]

Did you receive an email receipt from us for the purchases?
Can you upload them to your case if you did and we can get this looked deeper in to

[Darknsssss]

Im having issue also with game not showing up in library and i bought it on the 02/18/20 been almost a week now so i need to know whats going on

[CRUNCHCAT]

I didn't get an email receipt, my money was taken from my account and I didn't get anything in terms of confirmation except for it being in my order history

[Ubi-Woofer]

Im having issue also with game not showing up in library and i bought it on the 02/18/20 been almost a week now so i need to know whats going on

I have checked your account and can see your purchased copy of The Division 2 and its upcoming expansion are both in your library now, Darknsssss. Are there any other issues that I am able to assist you with at this time?

I didn't get an email receipt, my money was taken from my account and I didn't get anything in terms of confirmation except for it being in my order history

Thank you for letting us know. I have not been able to locate your order in our system, so I will need to leave this with our dedicated Ubisoft Store team for them to investigate further. It seems your support case has already been passed to them, so at this time, I can only ask for your patience. I sincerely apologise for the inconvenience.

I will however add a note to specify that you made two attempts to purchase the game at this point. Do you have a second order number / confirmation? Could you please upload fullscreen screenshots of the orders as they appear in your order history if so?

Thank you.

[CRUNCHCAT]

I just updated my case 10811568 with a picture of both orders next to eachother. I'm sorry about all this hassle, I can't imagine why this would happen

[Ubi-Woofer]

Thanks for submitting the screenshot I requested, CRUNCHCAT! This has actually prompted another question from me, but I will PM you this one (and ask that you reply there rather than here). Please check your PMs shortly!