Xbox OneStuck on "Connecting" Screen | Forums

[NotOnePers0n]

I have submitted a ticket before and this is really important to keep people playing. I spent $100 on this game and this is the kind of respect we get. We don't even know if they are looking at our tickets and trying to fix the problem. This is making the game terrible for me because I can't do anything about it.

[The_Kovacs]

I have submitted a ticket before and this is really important to keep people playing. I spent $100 on this game and this is the kind of respect we get. We don't even know if they are looking at our tickets and trying to fix the problem. This is making the game terrible for me because I can't do anything about it.

Totally. It would be nice for them to at least tell us something. So we at least know something is being done and they are aware of the issue.

[MardiiGras]

Glad I am not the only one who this has happened to. I been trying to reach support for the last 2 days and someone said they would look into the issues but haven't heard nothing since. My vector, srs sniper, and backpack are gone and now I can't connect. Like what the hell is going on with this.

[Banished Viper]

here you go guys this is a detailed thread on what is happening and why and also responses from technical support

http://forums.ubi.com/showthread.php...een-on-Startup

[QuickZ28]

here you go guys this is a detailed thread on what is happening and why and also responses from technical support

http://forums.ubi.com/showthread.php...een-on-Startup

try power cycling your xbox one, that will clear the network card and cache, hold the button on the front of the box till the light behind it goes out then remove the power cord for at least 2 minutes turn it back on with the button on the front of the console. been down for 2 days and this worked for me with the help of the support chat team.

[RelliWitIt]

So when they fix this issue are we going to lose all of our progress ?

[BigTexazzhole]

This is my exact issue right now. Stuck at an infinite loading screen. They better fix this fast, I payed a lot for this game.

[Banished Viper]

try power cycling your xbox one, that will clear the network card and cache, hold the button on the front of the box till the light behind it goes out then remove the power cord for at least 2 minutes turn it back on with the button on the front of the console. been down for 2 days and this worked for me with the help of the support chat team.

thanks for trying mate but what ever my problem it is not on my end because if it was i shouldn't be able to log in with and alt account and play but i can so something is wrong with my main profile and those are not stored on the xbox.

RelliWitIt

So when they fix this issue are we going to lose all of our progress ?

as for the fix deleting our progress i dont think we would have to start again, its more than likely tho that we might be rolled back to a point when our saves worked, tho it depends on the problem in any case ubi does have a full history on what you profile has done so they should be able to recreate it if it is somehow lost

[Nytboozer]

This is happening to me as well. They better fix this asap, I have. over 6 days gameplay already, the fix should be now because the clock is ticking for the high end blue print phoenix. credit. vendors stocks refresh, the fix should not involve lossed progress of any kind, Ive obviously invested alot of time and money and would like this issue solved insanely fast. I dont want to have missed out on. purchasing anything before the special vendor refresh that happens in god knows when, I cant look to see any more, I know the hours are slipping though.

[UbiBooma]

Hi guys, are you submitting support tickets or calling support? The more they know the better they will be at being able to help you.