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  1. #1
    Ubi_Yannick's Avatar Senior Community Developer
    Join Date
    May 2015
    Location
    Malmö, Sweden
    Posts
    208

    Server outage - March 11, 2016 [RESOLVED]

    Agents,

    We are aware of server issues currently impacting connectivity for our European players (and potentially some players outside of Europe).

    Our team is currently investigating this issue. We will get back to you when we have more information.

    Thank you for your patience.

    UPDATE: We experienced a power outage in one of our European data-centers. Players will be able to log back in gradually as we restore power.

    UPDATE: Power has been partially restored. We expect all the servers to be back up again in 15 minutes.

    UPDATE: A few remaining servers are still offline and will be brought back up as soon as possible. Thank you for your patience.

    FINAL UPDATE: All servers are now back online and the remaining locked character saves have now been unlocked.


    Thank you for your patience and understanding.
    Note about the "restore save" message:

    Confirming this message will lead to a data loss of up to 10 minutes.
    If you acquired something valuable that you do not want to loose in your last 10 minutes of gameplay before the outage, you can choose to not proceed further and wait a little longer, until the latest save of your character is restored when all servers are back online (which should be in a few minutes).
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  2. #2
    Thanks for the swift reply regarding the server issues :3
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  3. #3
    Just a quick question: How long will our characters be locked for? I dont want to risk another 3hour reroll but i'd kinda like to play on this friday evening.
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  4. #4

    bad (actually no) start into the game

    Just finished downloading and wanted to play some. Nice way to start a game...
    Well then there are the news of people blocking a door or endless queues in front of a laptop. Sounds like som epic fails of gamedesign. Lets see if the rest gets better. If I get to login, that is.
    I've seen better launch days, but also worse. But we are a few days after launch, after closed and open beta. Such things should not happen.
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  5. #5
    Originally Posted by Ubi_Yannick Go to original post
    Agents,

    We are aware of server issues currently impacting connectivity for our European players (and potentially some players outside of Europe).

    Our team is currently investigating this issue. We will get back to you when we have more information.

    Thank you for your patience.
    Thank god, thank chu ubi
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  6. #6
    lol, i want reward! pattern itlvl 32 :P ! I hope server will be up soon! Good work. .
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  7. #7
    i get the message that a servererrror happend and i have to rollback my chars ! What does that means ? is it a 5 min rollback or a 24 hour ???


    thx
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  8. #8
    Originally Posted by FK_hiGH_5 Go to original post
    i get the message that a servererrror happend and i have to rollback my chars ! What does that means ? is it a 5 min rollback or a 24 hour ???


    thx
    Was wondering how long of a rollback myself, just a few min is ok. but a few hours is no good.
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  9. #9
    in 2016, power outage in a data center is not acceptable !!!

    You 'd better change your hosting company for a better one, or fire your head of server division because he is incompetent !!!
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  10. #10

    Just got back in

    Was booted about a half hour ago and just got back in.. located in central US

    didnt notice much of a roll back.
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