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  1. #1

    The crew won't start

    When i press play a window apears and then dissapears, just that, and the crew doesn't open.
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  2. #2
    UbiVolfbane's Avatar Community Manager
    Join Date
    Oct 2012
    Posts
    4,248
    Please check that all drivers and system requirements are met. You may also want to verify the game cache to see if there are any missing or damaged files. Don't hesitate to contact Support directly. You can do so here.
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  3. #3
    If you still have an issue, try opening your Task Manager by right clicking on the task bar and then manually ending the "TheCrewHelper" program that is running. Then wait like 10 seconds or so. That usually takes care of the problem.
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  4. #4
    Originally Posted by Trueflights_ Go to original post
    If you still have an issue, try opening your Task Manager by right clicking on the task bar and then manually ending the "TheCrewHelper" program that is running. Then wait like 10 seconds or so. That usually takes care of the problem.

    When do i find the crew helper, when i start it? When its not tryin to run it? I need more info, once i try to run it it says thecrew.exe and then it dissapears.
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  5. #5
    1. Go to the installation folder of The Crew.
    2. Execute the "TheCrewLauncher" like administrator.
    3. The game says that it is and update for the game, download it.
    4. When the Window says "Installing... 1/1" open the task manager.
    5. Search the process called "The Crew Install Helper" and finish the task.
    6. Wait until the game run.
    7. Play it!!

    It also seems to work even if the Installing thing doesn't pop up. But after launching the game, it should appear on your active program list in the task manager. If you sort by CPU usage, the helper program also seems to use a stupid amount of processing power so it bumps it right up to the top to find.
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  6. #6
    For me work launch Uplay as administrator.
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