PS4Season Pass Issues | Forums

[JokerRed]

I bought my season pass from the PSN, deleted my game and reinstalled after the update on Wednesday.
Still havr not received the National Guard uniform or the sawed off shotgun at my rewards vendor.

[maximus_19003]

Im also having an issue with the hazmat suit. I entered my gold edition code and I'm missing my hazmat suit. All my other pre-order stuff is there but the hazmat suit. The code was from the hard copy and I had pre-order it months in advance for the hazmat, please fix

[Ssgc1124]

I'm experiencing a similar issue. I purchased the game and season pass from Gamestop. Installed the update file and input my season pass code before entering the game. The vendor had everything but the National Guard outfit and weapons, and the sawed off shotgun. I have deleted and reinstalled but still have the same issue.

[Valkurie]

Im also having an issue with the hazmat suit. I entered my gold edition code and I'm missing my hazmat suit. All my other pre-order stuff is there but the hazmat suit. The code was from the hard copy and I had pre-order it months in advance for the hazmat, please fix

Same for me..i have gold edition and even played closed AND open beta's ...no hazmat gear to be found at the vendor....

[Mafur_Chericada]

I'm also only missing my Hazmat Set. I put in a Support ticket, but haven't gotten a response back yet. I preordered a physical copy of the Gold edition and have everything else that comes with the Season Pass. I still have my code if that's necessary.

[AZRabbit]

Yet another one here... PS4 player, bought season pass code from Gamestop. I have the Hazmat suit, but no shotgun or outfits. Additionally, despite the season pass showing up as installed in my downloads, I cannot download the other outfits. It claims I don't own the season pass.

[DirtyBlackSocks]

Still no sawed off shotgun or police officer outfit (I forget the exact name of the outfit at this point.)

Who do I contact about getting a refund for the Season Pass and removing it from my account?

I've tried to do Live Chat, but in the Application selection nothing comes up when I search, and it will not let me start a session.

This is the fifth time I've posted this issue on these forums, and it is likely the fifth time it will be ignored by support. I do not appreciate paying for something and not receiving it in it's entirety - there have been two patches to the game since release, and still this issue has not been resolved.

I'm so frustrated at this point that I'm thinking about reversing the charges through my bank.

I cannot even find a way to contact UbiSoft to get assistance, and my messages on these forums go ignored.

[ZeriousSam]

Having just this issue. I have all the outfits no shotgun.

Question for UbiSoft- by the time this if fixed are we going to get such a low level shot gun it is useless to me?

Thanks
ZS

From what I can tell so far...

1) This is only happening to people that did not buy the gold edition, and bought a Season Pass code from GameStop.

Issue:

When you redeem the code for the Season Pass, it grants you the Season Pass BUT it does not give you the shotgun. It only gives you the Season Pass Exclusive Outfits.

I have talked to support, and their response was to delete the game, and then reinstall it.

That does not fix the problem, because when it installed the DLC, it still does not install the shotgun addon.

[JSBoom]

I pre-ordered the Gold Edition & the hazmat suit didn't even show up to download when I entered the code. It's on the box art I got every other outfit. Please help. Willing to provide pictures if needed.

[SwinsonNinja]

Hi I'm having a similar issue where I bought the game on psn and then bought the season pass. I was able to download all of my outfits but the guns and weapon skins I have yet to receive and I would like to know how to fix that.