PS4Season Pass Issues | Forums

[Larconsier]

I purchased the seasons pass before I got the game (retail copy through the ubisoft store). I purchased the seasons pass from the PSN store before the game released. I did not get a game code to input. I am unable to get anything from the Rewards Vendor from the Seasons Pass (Sawed-off Shotgun or Law Enforcement pack). I was able to get the hazmat gear that came with the game. Any and all help that I could receive in fixing this issue would be greatly appreciated.

[Atrus27]

I purchased the seasons pass before I got the game (retail copy through the ubisoft store). I purchased the seasons pass from the PSN store before the game released. I did not get a game code to input. I am unable to get anything from the Rewards Vendor from the Seasons Pass (Sawed-off Shotgun or Law Enforcement pack). I was able to get the hazmat gear that came with the game. Any and all help that I could receive in fixing this issue would be greatly appreciated.

Hi Larconsier,

I had the same issue, I was able to get the outfits, still no shotgun. I had to go into the PS4 Account Management and restore licenses, then i could go back in and click the season pass and then I was able to download the law enforcement pack which then showed up in game to grab

[reb101]

I just bought season pass and I am missing the sawed of shotgun too. I got the outfits but not shotgun.

[Witchhunter7]

I just bought season pass and I am missing the sawed of shotgun too. I got the outfits but not shotgun.

The same just happened to me. I then spoke with a rep about it via live chat and was more or less told "Too bad, we're looking into it." I mean, I understand that things are busy right now and these guys in support are probably having rough work days but the entire chat was pretty unprofessional. At the end I was just told "Alrighty, Have a good one." and the agent ended the chat.

Wish I could fill out a survey because the experience has left a bit of a bitter taste in my mouth. Especially considering despite my frustration with this issue I was extremely polite to this guy in the chat, as I know it's not his fault.

[AndrewSlshArnld]

Thanks for the images. Do you still have the season pass code you redeemed?

Thanks

I am having the same problem, can I PM you my code too to fix my problem?

[Dogzilla1390]

I havent recieved the shot gun

[craig550]

The division game is awesome and I bought the season pass with it and the vendor don't have no content for me nothing at all is there a fix I need help

[DanHT]

Hello, ArkSeyonet,

I am sorry to hear you are missing the Saw-off Shotgun from the season pass.

Can you please confirm when you redeem the season pass code? (Was it before/after playing the game? Before/after getting to your Base of Operations?)

Thanks

Hi Ubi-Houck:
My local EB Games (Toronto Canada) had been short -shipped the Gold Edition we pre-paid and pre-ordered.
As a substitute, my son and I were given a regular edition with a code for a season's pass.
The store had been told that all of the items would be available by using the season's Pass.
One of the items, the National Guard Pack, which was a Gold Edition pre-order perk, was not available as promised
using the Season's Pass Code generated.
We would really like to obtain the National Guard pack and any of the other pre-order items.
Please help us. Thanks.

[Keltimus]

Same issue. Downloaded season pass from PSN. In the add ons menu it shows "Season Pass Exclusive Outfits" as installed, but the National Gaurd outfit does not appear at the vender to redeem. Nor does the sawed off shot gun. The AGENTORIGINS code worked for the other outfits though.

[spdr912]

Hello. I have a problem with the hazmat gear set. I preorder Gold Edition, I put the code from the box. When I got in the game, I got everything except hazmat gear.
I called my vendor and he said that the hazmat gear is connected with the beta preorder code.
But I haven't play the beta and he said i would of got a email. But I have no email.
I even check my receipt. No code.
Please help, thanks.