1. #1

    [PC] Game crashes during opening cinematic

    1. What is the issue you're experiencing?
    After start up the game and selecting the language, the following opening cinematic crashes. This happens everytime i start up the Division. The Crash occures on different Points of the cinematic.
    2. What were you doing when this issue occurred? see 1.
    3. Are you able to recreate the issue? like i said in 1.. i tried it multiple times. (10 or more)
    4. What you done in an attempt to correct this issue? i rebooted my pc, but the Crash still occures.
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  2. #2
    Ubi-Stature's Avatar Community Manager
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    Oct 2015
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    1,751
    Hi there, FramSTAR,

    Welcome to the forums!

    Can you try the following steps?:

    Open your Control Panel, and make sure to uninstall anything which is related to Microsoft Visual C++ Redistributable.

    Once this is done, please download and install the following files :

    Microsoft Visual C++ 2005: https://www.microsoft.com/en-us/down....aspx?id=21254
    Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/downl...ils.aspx?id=29
    Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/downl....aspx?id=14632
    Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/downl....aspx?id=30679
    Microsoft Visual C++ 2013: https://www.microsoft.com/en-us/down....aspx?id=40784
    Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/down....aspx?id=48145

    Let me know if the issue persists!
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  3. #3
    I get the same Crash. I Reinstall the newest Nvidia Driver, but no way the Game allways Crash on Start. My redist Files are up to Date.

    Windows Error Log: "Der Anzeigetreiber "nvlddmkm" reagiert nicht mehr und wurde wiederhergestellt."



    My System:
    OS: Windows 10 64Bit
    CPU: I7
    RAM: 12GB
    GPU: GTX 770 4GB
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  4. #4
    Hey! Thanks for the fast Response!
    I will try it out, as soon as i'm home


    Originally Posted by Ubi-Stature Go to original post
    Hi there, FramSTAR,

    Welcome to the forums!

    Can you try the following steps?:

    Open your Control Panel, and make sure to uninstall anything which is related to Microsoft Visual C++ Redistributable.

    Once this is done, please download and install the following files :

    Microsoft Visual C++ 2005: https://www.microsoft.com/en-us/down....aspx?id=21254
    Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/downl...ils.aspx?id=29
    Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/downl....aspx?id=14632
    Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/downl....aspx?id=30679
    Microsoft Visual C++ 2013: https://www.microsoft.com/en-us/down....aspx?id=40784
    Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/down....aspx?id=48145

    Let me know if the issue persists!
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  5. #5

    keeps crashing during the intro vid

    Same here! the game keeps crashing for me during the intro vid.

    Please do update if any of your guys solved this issue!
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  6. #6
    Running the game exe from C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Tom Clancy's The Division/ as administrator did it for me. Had the black screen with audio working. Now it's running fine.

    Easy fix, and I did download all the thingies mentioned above, with no luck before running as admin.

    Cheers, hope it helps
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  7. #7
    Hey!
    U got the blackscreen bug or the bug i mentioned above?

    Originally Posted by litestorm9 Go to original post
    Running the game exe from C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Tom Clancy's The Division/ as administrator did it for me. Had the black screen with audio working. Now it's running fine.

    Easy fix, and I did download all the thingies mentioned above, with no luck before running as admin.

    Cheers, hope it helps
    Share this post

  8. #8
    Originally Posted by Ubi-Stature Go to original post
    Hi there, FramSTAR,

    Welcome to the forums!

    Can you try the following steps?:

    Open your Control Panel, and make sure to uninstall anything which is related to Microsoft Visual C++ Redistributable.

    Once this is done, please download and install the following files :

    Microsoft Visual C++ 2005: https://www.microsoft.com/en-us/down....aspx?id=21254
    Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/downl...ils.aspx?id=29
    Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/downl....aspx?id=14632
    Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/downl....aspx?id=30679
    Microsoft Visual C++ 2013: https://www.microsoft.com/en-us/down....aspx?id=40784
    Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/down....aspx?id=48145

    Let me know if the issue persists!
    What files do we need from 2012, 2013 and 2015?
    Each year offers three files to choose from: x86, x64 and ARM.
    Do we need all of them or just according to our system (x64 / x86)?

    Also, you are asking us to uninstall anything related to C++ red. What if other software needs that? Or is it all covered with the downloads?
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  9. #9

    Problem crash

    Hi, I have the same problem too. Even after installing all C ++ does not help, the game still falls. What should I do?
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  10. #10
    Originally Posted by litestorm9 Go to original post
    Running the game exe from C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Tom Clancy's The Division/ as administrator did it for me. Had the black screen with audio working. Now it's running fine.

    Easy fix, and I did download all the thingies mentioned above, with no luck before running as admin.

    Cheers, hope it helps
    Tried it but still getting the black screen, have to ALT-F4 and keep trying, got in once during release hour, home from work and can't load!
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