PC[PC] Game crashes during opening cinematic | Forums

[Pringtella]

Hey guys, I was having the same issue but I fixed it!
Go to your GeForce Experience, then Games, and then select Tom Clancy's The Division, optimize your game and then click the button next to optimize and then change the game to Windowed mode from there. That did it for me! I hope this helps.

[von_Ziethen]

Hey guys, I was having the same issue but I fixed it!
Go to your GeForce Experience, then Games, and then select Tom Clancy's The Division, optimize your game and then click the button next to optimize and then change the game to Windowed mode from there. That did it for me! I hope this helps.

Thanks but, didnt work for Crash on Start.

[FramSTAR]

Hey guys,

i solved the Problem for myself.

1. Check for the latest nvidia Driver (362.00 i think ist called)
2. disable all programs in your autostart.
3. check if u got some Software for your mouse and disable it.
4. no joke, check your Firewall...

hope it will help some of u guys!

[DanloJr]

Hi there, FramSTAR,

Welcome to the forums!

Can you try the following steps?:

Open your Control Panel, and make sure to uninstall anything which is related to Microsoft Visual C++ Redistributable.

Once this is done, please download and install the following files :

Microsoft Visual C++ 2005: https://www.microsoft.com/en-us/down....aspx?id=21254
Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/downl...ils.aspx?id=29
Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/downl....aspx?id=14632
Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/downl....aspx?id=30679
Microsoft Visual C++ 2013: https://www.microsoft.com/en-us/down....aspx?id=40784
Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/down....aspx?id=48145

Let me know if the issue persists!

Well I tried this and I'm still getting the same problem. The first (and sometimes) the second attempt to join the game results in a black screen. I'm getting nothing but a cursor and can't even alt tab to desktop as all I get is a black screen.

[recsa1]

Just to let you guys know, i had same problem and managed to fix it:

http://forums.ubi.com/showthread.php...er-Video-intro

[von_Ziethen]

Just to let you guys know, i had same problem and managed to fix it:

http://forums.ubi.com/showthread.php...er-Video-intro

My System have 12GB RAM and dont run out of Memory, so its no solution to put more RAM in it.

[recsa1]

My System have 12GB RAM and dont run out of Memory, so its no solution to put more RAM in it.

sorry to hear that, it worked for me, try to run it in windowed mode, open the task manager and monitor the memory usage, check if the total amount of memory the system is using gets above 50% of your total installed memory.

Are you running Windows 10?

[von_Ziethen]

sorry to hear that, it worked for me, try to run it in windowed mode, open the task manager and monitor the memory usage, check if the total amount of memory the system is using gets above 50% of your total installed memory.

Are you running Windows 10?

Yes i use Windows 10 x64. The RAM Usage is Normal, it goes to 50-60%. But the GPU Usage goes 100% for seconds and then it chrash. i use a GTX 770 with 4GB VRAM, the VRAM usage goes to 1,6GB. I analysed the dmp file and its allways the same Error:


************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

VIDEO_ENGINE_TIMEOUT_DETECTED (141)
One of the the display engines failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: ffffe000b5c43350, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8005d1dfba0, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000002a58, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

FAULTING_IP:
nvlddmkm+16fba0
fffff800`5d1dfba0 ?? ???

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_ENGINE_TIMEOUT

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


BUGCHECK_STR: 0x141

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
************************************************** *****************************

I tried to diable the TDR, after this i increase the Timeout Value but nothing works. This Game is so bad programmed! Its the badest Gamerelease since Years for me. I can play FarCry 4 without any Error, also Battlefield 4 or Hardline.

[DanloJr]

I was already running windows 10 64 bit version with 16gb of ram - I still get this problem of black screen on start up - recsa, your problem isn't the same problem.

[Leepants]

Yes i use Windows 10 x64. The RAM Usage is Normal, it goes to 50-60%. But the GPU Usage goes 100% for seconds and then it chrash. i use a GTX 770 with 4GB VRAM, the VRAM usage goes to 1,6GB. I analysed the dmp file and its allways the same Error:


************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

VIDEO_ENGINE_TIMEOUT_DETECTED (141)
One of the the display engines failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: ffffe000b5c43350, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8005d1dfba0, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000002a58, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

FAULTING_IP:
nvlddmkm+16fba0
fffff800`5d1dfba0 ?? ???

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_ENGINE_TIMEOUT

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


BUGCHECK_STR: 0x141

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
************************************************** *****************************

I tried to diable the TDR, after this i increase the Timeout Value but nothing works. This Game is so bad programmed! Its the badest Gamerelease since Years for me. I can play FarCry 4 without any Error, also Battlefield 4 or Hardline.

This is the same error for me. Oddly enough I have the same gfx card.... So, I'm keeping an eye on this.