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  1. #1

    this cd key or activation code is already active on this account.

    Hello

    I've bought the physical pc game today and tried to install it with no luck till now.

    I've insert Disc 1 and the autoplay installed Uplay and after that I'm receiving this note when trying to activate:

    this cd key or activation code is already active on this account, please visit your games library to access your games.

    But the game isn't there... I don't know how to install it......

    Please Help...
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  2. #2

    Originally Posted by guy2201 Go to original post
    Hello

    I've bought the physical pc game today and tried to install it with no luck till now.

    I've insert Disc 1 and the autoplay installed Uplay and after that I'm receiving this note when trying to activate:

    this cd key or activation code is already active on this account, please visit your games library to access your games.

    But the game isn't there... I don't know how to install it......

    Please Help...
    I am having the exact same problem when trying to activate my game. I submitted a ticket with support but i can see in the forums that there is a pattern of them not replying for weeks. It is unacceptable to not get a product that you paid to get immediate access to.
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  3. #3

    Resolution

    G'day Team,

    I've got a super simple fix, after about 5 hours of screwing around with various things, I deleted two files from my steamapps\common\Tom Clancy's The Division:

    uplay_install.manifest
    uplay_install.state


    After deleting those two, ran the game normally and the Uplay Product Key/Activation Code splash screen no longer appeared and the game began normally.

    Hope this helps someone.

    Regards,

    Puxty
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