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  1. #1

    nothing after press "play"

    Hello , I pre- load the game and when I press "play " the game logo appears and then nothing after .
    Thank you to resolve the issue quickly because I have not paid for a game that does not start it the day of its release on PC.

    I am running Windows 7 .
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  2. #2
    Szocik87's Avatar Member
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    Did you tried reinstall your Win? or maybe your hardware is too low or you trying playing on laptop.
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  3. #3
    UbiSmarmy's Avatar Community Representative
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    Hey faliju, welcome to the forums.

    Are you running on two monitors? Other users have found that this issue was resolved by disabling a secondary monitor.

    If that isn't the case please try this workaround.

    And if you're still unable to get into your game then please contact Ubisoft support and they'll be able to help you out.
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  4. #4
    Hi, it is the Nvidia Driver. I had a AMD video card and the game ran perfect. Decided to get a GTX960, and updated to the newest driver. Game would not load, just the small Far Cry loading screen, and then nothing. Decided to install older driver 362.00, it worked for 2 days, but now getting the same issue, game will not load. Left multiple tickets since March 8th, but getting no replies
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  5. #5
    WID992007's Avatar Senior Member
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    Originally Posted by reddragon1965 Go to original post
    Hi, it is the Nvidia Driver. I had a AMD video card and the game ran perfect. Decided to get a GTX960, and updated to the newest driver. Game would not load, just the small Far Cry loading screen, and then nothing. Decided to install older driver 362.00, it worked for 2 days, but now getting the same issue, game will not load. Left multiple tickets since March 8th, but getting no replies

    try to disable Nvidia shadow play in geforce experience or install older drivers

    i use an Asus Strix GTX 960 with Nvidia driver 359.06 the game works fine

    i installed that driver because thats the last one Asus has posted for my card on the ASUS website

    i also installed the drivers under custom install

    i did not install Nvidia geforce experience

    that software has had a bug in it since driver version 361,75 that even Nvidia admitted is a driver bug

    the bug can cause several Ubisoft games to crash when you launch them

    Nvidia did post that they will fix it in the NEXT MAJOR DRIVER BRANCH

    the bug was in 361.75 , 361.91 and possibly 362.00 has it too since the in release notes for the Nvidia 362.00 drivers did say : there are no fixed issues in this driver

    so try to make sure Nvidia geforce experience \ shadow play is completely disabled or do not install it with your drivers if you are having a problem


    i'd say try the new Nvidia driver 364.51 but many users are still posting about problems with that driver , several have reported that they either had to reinstall their operating system or some have even stated it damaged the Nvidia hardware they own ..... from what i have read on the official Nvidia forums

    if you need to download the older Nvidia drivers you can do so here http://www.nvidia.com/Download/Find.aspx?lang=en-us

    go to that page enter in your GPU and OS version and click : search

    make sure you always use DDU in windows safe mode when removing your old drivers

    you can get that software on the official Nvidia forums here
    https://forums.geforce.com/default/t...d-03-11-2016-/
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  6. #6

    Game wont start

    I am having the same problem, Tried everything but still when i click play nothing happens Help UBISOFT???
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  7. #7
    WID992007's Avatar Senior Member
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    Originally Posted by kasundd456 Go to original post
    I am having the same problem, Tried everything but still when i click play nothing happens Help UBISOFT???
    open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.


    if they do not answer your ticket ...after 72 hrs


    You can also call them on the phone during regular support hours <--(BEST OPTION)
    You can find phone number and hours information here: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI


    You can also try to contact them via social media.


    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
    (have your support ticket number handy when you try those options)
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  8. #8
    Originally Posted by WID992007 Go to original post
    open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.


    if they do not answer your ticket ...after 72 hrs


    You can also call them on the phone during regular support hours <--(BEST OPTION)
    You can find phone number and hours information here: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI


    You can also try to contact them via social media.


    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
    (have your support ticket number handy when you try those options)
    i did open a support ticket and i followed all the instructions but still not working, and now i cant start a live chat with customer support
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  9. #9
    Thank you for the help. I uninstalled the newest driver using DDU and installed 359.06 and the game is back up and running, I also removed Nvidia Experience. I always like to keep the newest driver installed, but now I am hesitant about doing an update if they release a new driver version. This has been such a headache
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  10. #10
    Originally Posted by reddragon1965 Go to original post
    Thank you for the help. I uninstalled the newest driver using DDU and installed 359.06 and the game is back up and running, I also removed Nvidia Experience. I always like to keep the newest driver installed, but now I am hesitant about doing an update if they release a new driver version. This has been such a headache
    I have the same driver installed, but does not work


    im using windows 7 and i installed service pack 1, now working
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