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  1. #1
    Ubi-Barbalatu's Avatar Community Developer
    Join Date
    Aug 2014
    Posts
    711

    I'm getting error 88500014 when starting game, what can I do to solve this?

    Question:
    I'm getting error 88500014 when starting game, what can I do to solve this?

    Answer:
    You receive this error because your firewall is blocking the connection. The connection with the server is needed for an one time online activation only.

    If the game cannot establish an online connection, please ensure that your firewall does not block outgoing TCP connections from Anno2205.exe, UbisoftGameLauncher64.exe and UplayService.exe

    We have identified that this happens on a higher frequency to users who use Bitdefender so here are the Steps you will need to apply:

    1. Turn off Bitdefender.
    2. Open the Bitdefender program and go to the Modules window by clicking;
    3. Here, under the Protection tab select Antivirus.
    4. In the Antivirus window select the Exclusions tab.
    5. Make sure Exclusions for files is turned on by clicking the switch.
    6. Click the Excluded files and folders link.
    7. Click the Add button, located at the top of the exclusions table.
    8. Click Browse, select the folder that you want to be excluded from scanning. Make sure it's excluded for both "on-access and "on-demand" scanning and then click OK.
    9. Click Add and then click OK to save the changes and close the window.
    10. Then click on "Excluded processes", add the .exe file of the application and make sure it is "Allowed" > click "Add" and then on Close. (this will exclude them from being monitored by the ATC and IDS)


    To add a Firewall rule for an application (this applies to Bitdefender Internet Security and Bitdefender Total Security):
    1. Go to the Protection section and then click on the Firewall module.
    2. Click on the Rules tab at the top and then select Add rule.
    3. Browse to the application and click Ok, and then make sure the following settings are enabled:
      • At Network type select Trusted, Home/Office, Public, Untrusted.
      • Permission: Allow
      • Click on OK and close the Rules window.


    Before Starting your game again make sure you re-start your PC.

    If you need any help doing this, you can check your firewall manufacturer's website:

    Windows
    Bitdefender
    Avast
    McAfee

    Once you've followed these steps, if you're still encountering problems, please contact our Technical Support Team. Please be sure to provide as much information about your issue, including details on what firewall you're currently using.

    Regards,
    Barbalatu
    Share this post

  2. #2
    Ubi-Barbalatu's Avatar Community Developer
    Join Date
    Aug 2014
    Posts
    711

    I'm getting error 88500014 when starting game, what can I do to solve this?

    Question:
    I'm getting error 88500014 when starting game, what can I do to solve this?

    Answer:
    You receive this error because your firewall is blocking the connection. The connection with the server is needed for an one time online activation only.

    If the game cannot establish an online connection, please ensure that your firewall does not block outgoing TCP connections from Anno2205.exe, UbisoftGameLauncher64.exe and UplayService.exe

    We have identified that this happens on a higher frequency to users who use Bitdefender so here are the Steps you will need to apply:

    1. Turn off Bitdefender.
    2. Open the Bitdefender program and go to the Modules window by clicking;
    3. Here, under the Protection tab select Antivirus.
    4. In the Antivirus window select the Exclusions tab.
    5. Make sure Exclusions for files is turned on by clicking the switch.
    6. Click the Excluded files and folders link.
    7. Click the Add button, located at the top of the exclusions table.
    8. Click Browse, select the folder that you want to be excluded from scanning. Make sure it's excluded for both "on-access and "on-demand" scanning and then click OK.
    9. Click Add and then click OK to save the changes and close the window.
    10. Then click on "Excluded processes", add the .exe file of the application and make sure it is "Allowed" > click "Add" and then on Close. (this will exclude them from being monitored by the ATC and IDS)


    To add a Firewall rule for an application (this applies to Bitdefender Internet Security and Bitdefender Total Security):
    1. Go to the Protection section and then click on the Firewall module.
    2. Click on the Rules tab at the top and then select Add rule.
    3. Browse to the application and click Ok, and then make sure the following settings are enabled:
      • At Network type select Trusted, Home/Office, Public, Untrusted.
      • Permission: Allow
      • Click on OK and close the Rules window.


    Before Starting your game again make sure you re-start your PC.

    If you need any help doing this, you can check your firewall manufacturer's website:

    Windows
    Bitdefender
    Avast
    McAfee

    Once you've followed these steps, if you're still encountering problems, please contact our Technical Support Team. Please be sure to provide as much information about your issue, including details on what firewall you're currently using.

    Regards,
    Barbalatu
    Share this post