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  1. #21

    Game sound disappears fix

    Originally Posted by Bloody_Magma Go to original post
    Since the game starts the sound desapear.

    how to fix it?
    I had the same issue with FAR CRY PRIMAL AND WATCHDOGS but this worked for me hope should work for you too!

    Download Direct X:
    https://www.microsoft.com/en-us/down...80860672f421f8
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  2. #22
    And here we are in 2019 and you have still not fixed this problem..
     1 people found this helpful
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  3. #23
    had sound until 10% progress in the game then it suddenly stopped, none of the so called "solutions" work, not a singel one. its been 2.5 years and still no sound in the game....at all. come one devs do something.
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  4. #24
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    6,366
    Please let me know what steps you've tried to troubleshoot this issue. I'd like to help! Make sure you've tried changing to stereo.
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  5. #25

    Not working

    I know this is an old post but, still not working. Up to date Realtek drivers, speakers set to CD quality (lowest setting), using plain audio device. Sound works at intro, but as soon as the game loads, no sound. No music. Nothing.
     1 people found this helpful
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  6. #26

    Also...

    And, I've done all the other "fixes" too. Run as administrator. Compatibility for Win 7, etc....
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  7. #27
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    2,324
    Originally Posted by antiochpc3 Go to original post
    I know this is an old post but, still not working. Up to date Realtek drivers, speakers set to CD quality (lowest setting), using plain audio device. Sound works at intro, but as soon as the game loads, no sound. No music. Nothing.
    Hey there.

    Sorry to hear that! Can you try the following? Go into your Playback Devices, Then go to Properties for the your current device, go to the Advanced tab, and make sure "Allow applications to take exclusive control of this device" is unchecked.
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  8. #28

    Nope

    Thanks for replying. I just tried that again, and still no sound. Thanks for trying, though.
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  9. #29
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Originally Posted by antiochpc3 Go to original post
    Thanks for replying. I just tried that again, and still no sound. Thanks for trying, though.
    Have you tried just a re-installation of the game? I'd recommend to try installing it in a different location and on the Windows drive if possible.

    Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

    If you need further support, we really need to be able to look at your system files to help see what may be causing it.

    If you have done those steps, please could you submit them through a support ticket or contact us through live chat on the same link, or message us on Facebook or Twitter.

    You can find instructions on how to create the files and attach them to your ticket at the bottom of this FAQ here
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  10. #30

    No Audio - Trash Support

    Reading through this sounds like UbiSoft is staffed by a bunch of helpless toddlers rather than professional support staff at a business. I just want some audio or closed captions. Anything to make your products work.
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