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  1. #1

    New game Crash

    Hello everyone,when i try to start a new game,primal loads for about 30% and then crashes to desktop,i have a brand new pc,i5 intel,gtx970,16gb internal ram,win10,asus hero motherboard.But i can't play the game for 1 sec,because with loading it crashes to desktop?Any news on a patch,because i did not buy this game for not playing?Any help would be appriciated...
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  2. #2
    Ubi-Stature's Avatar Community Manager
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    Hi there, Stormknight_197,

    Welcome to the forums!

    Do you get any specific error code when the crash happens?
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  3. #3
    WID992007's Avatar Senior Member
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    do you have Nvidia driver version 361.75 or Driver version 361.91 installed ?

    both of those Nvidia drivers had a bug in Nvidia shadow play that caused FarCry 4 and some other games to fail on launch . try disableing Nvidia shadow play
    (FarCry blood dragon and FarCry 3 were also affected as well as a few other games)

    Nvidia was made aware of the problem but stated they will not fix it until the release of the next major driver Branch

    see https://forums.geforce.com/default/t...15747/#4815747
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  4. #4
    Ubi-Stature's Avatar Community Manager
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    Can you try the steps outlined by this user here?: http://forums.ubi.com/showthread.php...1#post11426602

    I'm aware the issues are very different but with you having NVidia it may help!
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  5. #5
    WID992007's Avatar Senior Member
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    see this post on the official Nvidia forums from when Nvidia confirmed yes shadow play has a bug in the recent drivers
    as they confirmed they were able to reproduce the problem back in Driver version 361.75 , the current driver 361.91 has the same problem . if you install your driver without Geforce experience you wont have the problem , if you disable Nvidia shadow play it corrects the crash on start up


    https://forums.geforce.com/default/t...99823/#4799823
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  6. #6
    Originally Posted by Ubi-Stature Go to original post
    Can you try the steps outlined by this user here?: http://forums.ubi.com/showthread.php...1#post11426602

    I'm aware the issues are very different but with you having NVidia it may help!

    I have 361.91,and shadowplay is standard off, i tried the nvidia physx settings,but still same result,crashes about 30% loading time when trying new game.
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  7. #7

    same issue

    Originally Posted by Stormknight_197 Go to original post
    I have 361.91,and shadowplay is standard off, i tried the nvidia physx settings,but still same result,crashes about 30% loading time when trying new game.
    I have the same problem, but I have to download it 100%, and then freezes. and download any further. I do not know what should be done
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