Hi everyone, I bought my copy of Anno 207 through steam. I had some issues with my pc and I needed to reinstall windows and unfortunately, my graphic card stopped working. When I reinstall Anno it asks for the activation key, I paste in the box and I get error 2002 (activation exceeded). I opened a ticket in Ubisoft support, but I really think they can not understand what is error 2002, they told me to activate the game on Uplay and Steam... Now I can not play Anno (The game I paid to play!!!!!!

) for about 2 weeks. What can I do? Even Ubisoft do not know how to proceed...
I'm just a Brazilian guy, sorry for bad English :/