🛈 Announcement
Greetings! Far Cry forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Black square on my screen (Digital edition) (PS4)

    So when I downloaded the game on my ps4 it dowloaded just fin but when I started the game in the first cutseen when you are with the mammoths I saw a big black square on my top left side on the screen and the square whas 1/4 of my screen and it is not becouse my tv is bad or broken! can anyone help?
    Share this post

  2. #2

    Originally Posted by Viragoxv535 Go to original post
    Hi and welcome.
    That normally is a notification from the console. Turn them off via settings and restart the console. See if that solves the problem.
    No its not that, I uploaded this pic I took of the game here: [IMG][/IMG]
    Share this post

  3. #3
    UbiBooma's Avatar Community Representative
    Join Date
    Jun 2015
    Location
    NCSA
    Posts
    1,715
    Originally Posted by CryForHell Go to original post
    So when I downloaded the game on my ps4 it dowloaded just fin but when I started the game in the first cutseen when you are with the mammoths I saw a big black square on my top left side on the screen and the square whas 1/4 of my screen and it is not becouse my tv is bad or broken! can anyone help?
    Thank you, CryForHell. I don't think we've encountered this issue yet, so the screenshot is helpful. However, since we haven't seen this yet, it's possible that it is something from your end. I think Viragoxv535's suggestion is a good one: restart your console. A technical support member also told me it could be your video output cable, so you may want to make sure it is properly attached and not defective. You could also reinstall the game, but I know that is a time consuming thing to do. Either way, you can submit a ticket with our support team so they can help you problem solve this issue with you.

    Booma
    Share this post

  4. #4
    Originally Posted by UbiBooma Go to original post
    Thank you, CryForHell. I don't think we've encountered this issue yet, so the screenshot is helpful. However, since we haven't seen this yet, it's possible that it is something from your end. I think Viragoxv535's suggestion is a good one: restart your console. A technical support member also told me it could be your video output cable, so you may want to make sure it is properly attached and not defective. You could also reinstall the game, but I know that is a time consuming thing to do. Either way, you can submit a ticket with our support team so they can help you problem solve this issue with you.

    Booma
    Okay I did everything you told me to do and also reinstalled the game but now it still has the black square but it is smaller?
    Share this post

  5. #5
    Originally Posted by UbiBooma Go to original post
    Thank you, CryForHell. I don't think we've encountered this issue yet, so the screenshot is helpful. However, since we haven't seen this yet, it's possible that it is something from your end. I think Viragoxv535's suggestion is a good one: restart your console. A technical support member also told me it could be your video output cable, so you may want to make sure it is properly attached and not defective. You could also reinstall the game, but I know that is a time consuming thing to do. Either way, you can submit a ticket with our support team so they can help you problem solve this issue with you.

    Booma
    Okay and now I I changed the TV and the HDMI cable and it still didint work [IMG][/IMG]
    Share this post