I got primal with the pre order pin as a gift and I can't even play the game! My disk drive has been messing up, so I have not even opened the game. I tried to take it back to gamestop and switch it for a digital copy and they wouldn't do it without the receipt!! I even tried to give them my pre order primal pin and they wouldn't exchange it for me. Of course the person who bought the gift didn't keep the receipt.... Horrible day!!
Hey cmtahm, welcome to the forums.
Sorry to hear about the issue you're encountering. Please contact Ubisoft support and see if there's anything that they can do to help you out.