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  1. #11
    UbiBooma's Avatar Community Representative
    Join Date
    Jun 2015
    Location
    NCSA
    Posts
    1,715
    Originally Posted by Kuseruku Go to original post
    Hi,
    i am still not able to pre-load.
    If i click the preload button it says "couldn`t start download".
    Internet is connected and i got 1 TB of space.
    Location Germany.

    Greets
    Kuseruku
    Welcome to the forums, Kuseruku. Have you submitted a ticket with support yet? Since the issue should have been resolved, I'm not sure why you are still encountering this. You will want to submit as many details to them as possible, so they can help problem solve with you. I'm sorry for the convenience!

    -Booma
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  2. #12
    Hyper_One's Avatar Junior Member
    Join Date
    Nov 2013
    Location
    Russia
    Posts
    11
    Originally Posted by Ubi-JollyCharly Go to original post
    Hi HyperOne2020,

    If I understand correctly, you already contacted the support about this issue?

    They should come back to you soon. Let us know when you'll get an answer

    JollyCharly
    Hi JollyCharly, Now it's ok and game in the library.
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