Access Code for Just Dance Unlimited purchased through xbox store | Forums

[Go1NGm3rry]

Hello QueenFartbird, welcome to the forums!

Have you checked if your access to Just Dance Unlimited wasn't enabled automatically? it can happen that way if purchase was digital.

Zuzu

Hi same problem here. Was this resolved?

[UBI-Zuzu]

Hello Go1NGm3rry, welcome to the forums!

Sorry to hear there is an issue. On what console have you made your purchase?

Zuzu

[ToeCat]

Hello Go1NGm3rry, welcome to the forums!

Sorry to hear there is an issue. On what console have you made your purchase?

Zuzu

I bought the Just Dance Gold option which comes with a 3-month unlimited sub. I am having the same problem, it doesn't appear to recognize I have the subscription. I did the restore licenses thing, it still doesn't seem to be there. Where do I look to determine if I have it?

Please help, we'll get started with the base songs, but this is a bummer.

- ToeCat

I don't see "Walk this Way" in the song list, and I think that's how I'd know I had access, right?

OMG this really does suck. I added an additional month ($6 more) to try and kick it, and it looks like the problem is that Unlimited can't communicate with the UBISOFT servers. Hope this helps, because I'm SURE that has something to do with the problem.

[Chum_coco]

Hi, same problem here.
PS4
Ticket 03371431

[EnriGS]

Buenas. Si tengo Just dance 2016 y tengo JD UNLIMITED con meses de sobra para la salida de JD 2017 ¿podré usar mi UNLIMITED del JD 2016 al 2017? ¿O se compraría otra suscripción aparte? Gracias

[UBI-Zuzu]

Hi, same problem here.
PS4
Ticket 03371431

Hello Chum-coco, welcome to the forums!

I believe you got answer few days ago, please check your mailbox

I bought the Just Dance Gold option which comes with a 3-month unlimited sub. I am having the same problem, it doesn't appear to recognize I have the subscription. I did the restore licenses thing, it still doesn't seem to be there. Where do I look to determine if I have it?

Please help, we'll get started with the base songs, but this is a bummer.

- ToeCat

I don't see "Walk this Way" in the song list, and I think that's how I'd know I had access, right?

OMG this really does suck. I added an additional month ($6 more) to try and kick it, and it looks like the problem is that Unlimited can't communicate with the UBISOFT servers. Hope this helps, because I'm SURE that has something to do with the problem.

Hey ToeCat,

in that case please contact our support.

Buenas. Si tengo Just dance 2016 y tengo JD UNLIMITED con meses de sobra para la salida de JD 2017 ¿podré usar mi UNLIMITED del JD 2016 al 2017? ¿O se compraría otra suscripción aparte? Gracias

Hello EnriGS, welcome to the forums!

Please mind it's an English speaking forums. Could you please speak in English here?

Thanks,
Zuzu

[laszloz1]

Hi I have bought a one month subscription in XBOX Store to Unlimited feature for Just Dance 2016 and I have no aceess to it. I have raised already 2 tickets : 03371572- 8 days ago, 03384590- 4 days ago and have got no response at all!!!!
Sorry to say , but if I paid for something, I do expect the servoce to be provided, especially if we are talking about a so well known company like UBISOFT. At least I do expect answer to my ticket within 48 hours as stated in the automated email response.
Could someone check what is going on and activate remotely my subscription???
I would also appreciate if it would be extended to cover the faulty preiod...

Thanks.

[UBI-Zuzu]

Hello laszloz1, welcome to the forums!

Answer to your ticket should be coming to you mailbox soon.

Thanks,
Zuzu

[laszloz1]

Hello laszloz1, welcome to the forums!

Answer to your ticket should be coming to you mailbox soon.

Thanks,
Zuzu

Hello Zuzu, I'm really waiting for the problem to be solved , not the ticket answered...
I paid and my daughter is very inpatient dancing some of the old songs...
When can I expect a solution please ?

[UBI-Zuzu]

Hey laszloz1,

our agent should've contacted you by now

Thanks,
Zuzu