Uplay | Forums

[OldSkullD]

Ang again, you don't know the technical constrains behind this decision, so implying the UI artist who designed this menu is insane, is just out of line.

So explain it to us. I'm a software developer, I can take it (and have a fair idea what goes into such things as well). Then get it fixed.
The only thing I see out of line in the discussion itself is you denigrating the customers and, on behalf of RL/Ubi, refusing to take an issue seriously.

Will people ever stop complaining?
People complained it took too long to get into uplay and access their account and now that there is a button which when you open the game allows you to get it peopl are complaining about the button.

Please make up your minds

I never complained about the circumstances which led to adding the button, nor about the concept of adding such a button. My issue with it has consistently been the placement of the button and the resulting disruptive effect. Make up your own mind and keep it to yourself, thanks.

[xitooner]

So explain it to us. I'm a software developer, I can take it (and have a fair idea what goes into such things as well). Then get it fixed.
The only thing I see out of line in the discussion itself is you denigrating the customers and, on behalf of RL/Ubi, refusing to take an issue seriously.

We all discussed this before when it happened, and Charly had a chance to pass the feedback to the devs. He was never the one who needed to justify it, and if they dont change it... they dont change it.

I think the button placement was an surprisingly bad UI decision as well (suspect many who are involved in UI design would agree if it was put it to a vote) . . .but I have seen worse slip through code review. After a month I have finally gone through my "7 Stages of UI Grief" and learned to laugh at its placement, and move on. (Hope they sanity-check future UI changes better though)

(Deep inside, I do still enjoy all the heated responses about it though; its good to know we all have some UI design philosophy in common)

As a matter of fact, I now consider it less consistently irritating than the "New Item Refresh Timer button" on the Shop screen, which always bugged me (because it costs me hard-earned gems). Its WWAAYY too easy hit accidentally on a small phone screen when you are trying to hit the "specials" tab (which I visit multiple times a day). One mis-step and I lose 20 gems with no confirmation.... it could sorely use one of:
- a quick confirmation that I meant to spend gems.
- move it to the bottom of the screen where it s not next to anything.

[elakh]

Hi elakh,

I'm usually quite nice and understanding, but I think repeatedly asking for firing employees you don't know, is nothing but disrespectful. You don't know why this decision has been made, you don't know the restrictions they had to follow, all the design structure of the menu, etc.
So you are in no place to judge the competence of the employees. I understand you are annoyed, but frankly, if your biggest complain is the place of the Uplay button, I won't worry too much. However, I won't accept you being rude in the forum. It is always possible to express a complaint without being insulting.

"You'll get use to it" isn't an excuse, it's an advice, because it ain't gonna change. And from experience, I know you'll get used to it.

JollyCharly,

I'm sorry (and a bit surprised) that you interpret my rant to be so offensive, as it was supposed to be a (hopefully slightly entertaining) rant about an addition that was poorly done. Of course I'm not demanding that you fire someone for real, though you should definitely pass on some negative feedback to the design team.

I am a software developer myself so I know quite a lot about how technical limitations, need to make money and other orders from above influence design decisions. I suspect that's why things like this annoy me a lot more than they do others as I can't see any reasonable explanation other than laziness/no testing or knowledge of the product/hidden agenda for the bad result. This is also why I tend to get offended by the "You'll get used to it"-attitude. I'd rather fix bad things than get used to them. If you can't argue that it's a good design, please explain why it was done that way and/or promise to look into reworking it for a future patch. We all understand that you likely won't, but it at least sounds like you care about making the product as good as possible. "You'll get used to it" doesn't relay that intent at all.

Of course I'll get used to it, I already mostly have. Of course there are bigger issues with the game (leaderboards, I am looking at you) that I think should be fixed, but why ignore the smaller issues because there are bigger issues? And, as small an issue as it is, likely a non-existant issue for the majority of players, it is actually a big issue for me. I'm never closer to deleting the game than when I, agitated after fumbling 30 times in a row on that time-saver, for the third time in 30 minutes, have to wait 20 seconds for uplay to finish loading before I can switch to another track because I tapped where there should be (and once was) an "exit track" button.

Again, my apologizes if my rant offended anyone.

[moofecker]

i have only just realised that you can use this to avoid having to go through the initial stages of the story before you can restore the game.bit slow of me not to realise that.
thanksfor making that happen, BUT still think the placement is not great. i cant really see any logical reason why it couldn't be moved between help and options or options and setup controls. i am not a game developer but i am a winforms developer and that would take about 3 seconds, and then just incorporate it into the next release

[Ubi-JollyCharly]

So explain it to us. I'm a software developer, I can take it (and have a fair idea what goes into such things as well). Then get it fixed.
The only thing I see out of line in the discussion itself is you denigrating the customers and, on behalf of RL/Ubi, refusing to take an issue seriously.

I never complained about the circumstances which led to adding the button, nor about the concept of adding such a button. My issue with it has consistently been the placement of the button and the resulting disruptive effect. Make up your own mind and keep it to yourself, thanks.

Hello OldSkullD,

and I am a Community Manager. So I don't make the decision, I only pass on the players suggestions to the devs, and pass on to the players info from RL.
I don't see where I would have give the impression I don't take this issue seriously. I forwarded this comments since the first time it has been raised, meaning more than a month ago when the button has been added. And I did it again last week.
However, I already had an answer from RL about this issue last time : not gonna be changed as far as I know.
Why? because the investment in time and resources to rework the menu isn't worth the benefits. This is not denigrating the customer, this is only me giving you the explanation.
And again, forwarding players suggestions doesn't mean RL will change the game accordingly.
I don't argue the fact it wasn't the best place for it, I myself have been quite surprised at the beginning as a player. But honestly I am not bothered by it anymore.
I am only saying that it won't change, because I know this is the decision that has been made, and that you will get used to it, because this is the power of habits.

As far as I can understand you are annoyed by the placement of this button, I think your comments are aggressive, towards me and other players that only give their opinions (in this case, Joeyjoe333 comment wasn't even directed to you personally).

We all discussed this before when it happened, and Charly had a chance to pass the feedback to the devs. He was never the one who needed to justify it, and if they dont change it... they dont change it.

I think the button placement was an surprisingly bad UI decision as well (suspect many who are involved in UI design would agree if it was put it to a vote) . . .but I have seen worse slip through code review. After a month I have finally gone through my "7 Stages of UI Grief" and learned to laugh at its placement, and move on. (Hope they sanity-check future UI changes better though)

(Deep inside, I do still enjoy all the heated responses about it though; its good to know we all have some UI design philosophy in common)

As a matter of fact, I now consider it less consistently irritating than the "New Item Refresh Timer button" on the Shop screen, which always bugged me (because it costs me hard-earned gems). Its WWAAYY too easy hit accidentally on a small phone screen when you are trying to hit the "specials" tab (which I visit multiple times a day). One mis-step and I lose 20 gems with no confirmation.... it could sorely use one of:
- a quick confirmation that I meant to spend gems.
- move it to the bottom of the screen where it s not next to anything.

Hello xitooner,

Thank you for your feedback, I'll pass it on

JollyCharly,

I'm sorry (and a bit surprised) that you interpret my rant to be so offensive, as it was supposed to be a (hopefully slightly entertaining) rant about an addition that was poorly done. Of course I'm not demanding that you fire someone for real, though you should definitely pass on some negative feedback to the design team.

I am a software developer myself so I know quite a lot about how technical limitations, need to make money and other orders from above influence design decisions. I suspect that's why things like this annoy me a lot more than they do others as I can't see any reasonable explanation other than laziness/no testing or knowledge of the product/hidden agenda for the bad result. This is also why I tend to get offended by the "You'll get used to it"-attitude. I'd rather fix bad things than get used to them. If you can't argue that it's a good design, please explain why it was done that way and/or promise to look into reworking it for a future patch. We all understand that you likely won't, but it at least sounds like you care about making the product as good as possible. "You'll get used to it" doesn't relay that intent at all.

Of course I'll get used to it, I already mostly have. Of course there are bigger issues with the game (leaderboards, I am looking at you) that I think should be fixed, but why ignore the smaller issues because there are bigger issues? And, as small an issue as it is, likely a non-existant issue for the majority of players, it is actually a big issue for me. I'm never closer to deleting the game than when I, agitated after fumbling 30 times in a row on that time-saver, for the third time in 30 minutes, have to wait 20 seconds for uplay to finish loading before I can switch to another track because I tapped where there should be (and once was) an "exit track" button.

Again, my apologizes if my rant offended anyone.

Hello elakh,

As I said before, I of course forward all the feedback from players, including this one.
However, as it has been raised and answered before, I can already answer that there is no plan to change it in the future.
Of course, it might change one day, the game evolves constantly, and when some more urgent bugs/issues will be fixed, maybe it will be considered to change the menu again. But it is sure that issues have to be prioritised , and this one isn't on the top of the list. It doesn't mean I don't understand and support your suggestion, but for now, I can only answer "we know it's an issue for some players, though we are convinced that you will get to it, which is why it won't be a priority to change this feature compared with current issues such as the LB or the game crashes".
I think what was missing here, and lead to a misunderstanding, is that we already talked about this issue some time ago. So for me answering "you'll get used to it" was more of an advice about an feature I know won't be changed in a foreseeable future. But of course, it wasn't so obvious if you didn't know about the "history".
I am sorry if it sounded inconsiderate.

JollyCharly

[hikasrams]

Note, that it was not a suggestion. In SW development it definitely is analysis, usability bug. But if you accepted it and reported us that you freeze solution, or categorize it as intended functionality for some other reasons, there would be no discussions.

I imagine our SW clients if I said them about they'll get used to sth.

[moofecker]

the forums are usually really well natured, but this one really seems to have got people's goat up.

i reckon i know why, because most of the people commenting are developers in some kind of way and spend most of their time reacting to end user feedback. All of the hard work is done, the whole of the uplay UI,and even the presumably minimal code to actually launch that UI is done, we are just talking about a position on the screen which is 'presumably' a couple of integers for a screen position, or some sort sequence for visible elements - i accept that i have no idea - just hypothesising. As i have said previously, i am no game developer or android developer but if this was winforms it would take two seconds to do. the crazy thing is that everyone has spent longer arguing/discussing it, than it would take to fix.

Ubi-JollyCharly - we all understand your position and the fact that you cant dictate what does and doesn't get the green light. we also appreciate the fact that there has been a massive improvement in the interaction on the forums since you have been involved. At the same time, you need to understand that it can sometimes be frustrating when really small things and up having an impact on the users that play the game, and it feels like our opinions in the forums count for nothing. I do have to say it often feels like shouting into the abyss, given the amount of impact that it actually has.

there is no other game that i have played for 18 months - there is not other game that i play every day - with a few exceptions most games that appear seem to be some kind of unimaginative isometric ****, TF is genuinely skill based. i think the majority of the people who engage with the forums love the game and want it to be better.

interesting thought just came to me - poll for users occupation, wonder whether TF has genuinely connected with the software developer community more than other games - just a thought to try and lighten the mood

[xitooner]

interesting thought just came to me - poll for users occupation, wonder whether TF has genuinely connected with the software developer community more than other games - just a thought to try and lighten the mood

I like that idea (but I'll let you do it)

Just a idea ... maybe also ask if people actually ride bikes in real life. (the polls support allowing people to put multiple selections

[Chemical-TBR]

maybe also ask if people actually ride bikes in real life

I was curious about this too (motorbikes that is, maybe you meant mountain bikes too) and started a thread recently but it got moved into the nether regions of the forum. A poll might be a better idea.

unimaginative isometric ****.

Ah the good ole days of racing Enduro on Atari

[yjgalla]

Can I make a suggestion? The button is in the pause menu to allow players to connect to UPlay when the game is in the prolog after reinstalling or after clearing data. Someone suggested putting it on the options screen but there is already a UPlay button in the options screen. Only you can't get to the options screen in the prolog. So how about leaving the button in the pause dialog while the options are not available and hide it once the player is past that first few missions.

(This is based on the assumption that the poor positioning is because the other buttons are a fixed component to which you can't just add another button. In this case controlling visibility could be easier)