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  1. #1

    Random complete system shutdown (not BSOD, graceful.)

    I've had my system completely shutdown on 4 occasions in approx. 3hrs. of playing. No other game does this (I have approx. 14 other games installed.) It's a graceful shutdown. (as in, not blue screen. very odd.)

    Shutdown occurs completely randomly, could be in combat, could be walking down the street. Nothing is consistent about it. Button actions. Indoors, outdoors, doesn't matter.
    The only consistency is that I'm moving when it happens (walking or running.)

    Playing on Ultra graphics settings. So far tried changing AA settings, no difference.

    My system specs:

    i5-2500k (stock clock)
    16GB DDR3 1600 RAM
    EVGA GeForce GTX 980 Ti 06G-P4-4993-KR 6GB SC GAMING w/ACX 2.0+ (tried old drivers and brand new drivers, same results)
    Biostar TZ77MXE motherboard
    Resolution 2560x1440 at 60hz (LCD: U2515h)
    Windows 7 x64 Professional
    Multiple SSDs
    Logitech G110 keyboard

    Again, my system only shuts down on THIS game. No others.

    Anyone else seeing this????
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  2. #2
    seems bsod
    sometimes those shutdowns even show the minidump screen collecting information

    check if it is, download "bluescreenview" google it. and see if this happens by BSOD
    i'm telling you this because i'm facing some pretty annoying bsod with this open beta, didn't find a solution yet.
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  3. #3
    Ubi-bounce's Avatar Ubisoft Support Staff EMEA
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    Dec 2015
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    Hey inorbital, can you try playing the game in a lower resolution and with a lower graphical setting? Please let me know if this issue still occurs after around the same time period
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  4. #4
    Originally Posted by Ubi-bounce Go to original post
    Hey inorbital, can you try playing the game in a lower resolution and with a lower graphical setting? Please let me know if this issue still occurs after around the same time period
    Hi guys,

    I adjusted only the resolution, kept it on Ultra.

    This time the application faulted but my system stayed online:

    Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
    Faulting module name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
    Exception code: 0xc0000005
    Fault offset: 0x00000000000241eb
    Faulting process id: 0x1e0
    Faulting application start time: 0x01d16cc6f409a59b
    Faulting application path: D:\Steam\steamapps\common\Tom Clancy's The Division - Beta\TheDivision.exe
    Faulting module path: D:\Steam\steamapps\common\Tom Clancy's The Division - Beta\TheDivision.exe
    Report Id: 7f0ccee0-d8c0-11e5-82e6-005056c00008

    (Also, regarding yesterday where it shutdown - there was no dump file generated, no error log indicating "unexpected shutdown.")

    Next I'll try with lower graphical settings.
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  5. #5
    i've had the same problem,although only once
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  6. #6
    Originally Posted by Ubi-bounce Go to original post
    Hey inorbital, can you try playing the game in a lower resolution and with a lower graphical setting? Please let me know if this issue still occurs after around the same time period
    Ok, played at 1920x1080, lowered settings to High w/Medium AA, has not crashed. *EDIT: eventually it did actually crash*


    Next, will try 2560x1440 at same graphical settings.
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  7. #7
    Originally Posted by Ubi-bounce Go to original post
    Hey inorbital, can you try playing the game in a lower resolution and with a lower graphical setting? Please let me know if this issue still occurs after around the same time period
    Played at 2560x1440 on High w/Medium AA, seems stable, but only tried it for 30mins.

    Will try for longer duration later tonight.
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  8. #8
    Originally Posted by Ubi-bounce Go to original post
    Hey inorbital, can you try playing the game in a lower resolution and with a lower graphical setting? Please let me know if this issue still occurs after around the same time period
    **EDITED**
    *Possible solution* (not certain.)
    It would seem that your game is somewhat sensitive to virtual memory settings. Most people don't change these, but some of us do.
    On High settings (2560x1440 resolution) it seems that 3GB minimum of virtual memory is needed. **EDIT: STILL CRASHING**

    I haven't tried Ultra graphics settings yet. As a guess, will probably have to go higher on virtual mem. for this.

    IMHO: Seems ridiculous on a system that has 16GB of physical memory that's nowhere near full utilization.

    Thanks for responding!
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  9. #9
    Look sometimes the simplest explanation is the right one. So going out on a limb here that you dint check this yourself . Is it not overheating. Gradually shutting down without bsod is often a protection system from hardware. I would really urge you to check both your GPu and CPU temps while playing as it could gradually build up to a high temp. The fact that it runs fine while on lower settings is lower strain on the hardware and not reaching those temps?
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  10. #10
    Originally Posted by Rynierg Go to original post
    Look sometimes the simplest explanation is the right one. So going out on a limb here that you dint check this yourself . Is it not overheating. Gradually shutting down without bsod is often a protection system from hardware. I would really urge you to check both your GPu and CPU temps while playing as it could gradually build up to a high temp. The fact that it runs fine while on lower settings is lower strain on the hardware and not reaching those temps?
    I have the exact same issue, and it's 100% overheating. I tracked my CPU temp leading to the shutdown, and it peaked at 85C at which temperature the failsafe mechanism shut it down.

    Only workaround was running at low graphics and limiting to 30 FPS. Which is annoying.
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