Crashing in The Division | Forums

[Walker-]

Game crashes when launching

Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Faulting module name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Exception code: 0xc0000005
Fault offset: 0x000000000000ccab
Faulting process id: 0x318
Faulting application start time: 0x01d16c3080abeb5a
Faulting application path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Faulting module path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Report Id: cb8e1067-d823-11e5-ab02-90fba6462aba

CPU: i7 860@2.8g
GPU: Nvidia GTX760
RAM: 6 GB
Motherboard model: Intel R 5 series/3400
OS: Win 7 x64

[swviper_997]

Game just randomly crashes back to desktop.

CPU: Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s)
GPU: EVGA Nvidia GeForce 780Ti (3 way SLI)
RAM: 32GB Corsair Vengeance
Motherboard: Asus Rampage IV Black Edition

2016-02-19 1:05 PM Windows Error Reporting Fault bucket 128994693341, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: TheDivision.exe
P2: 1.0.0.0
P3: 10.0.10586.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\scadmin\AppData\Loc al\Temp\RDR3A98.tmp\empty.txt
C:\Us ers\scadmin\AppData\Local\Temp\WER3AA8.tmp.WERInte rnalMetadata.xml

Th ese files may be available here:


&#x00 0a;Analysis symbol: 
Rechecking for solution: 0
Report Id: 6c4d9a5f-d709-11e5-9cb1-54271e918e64
Report Status: 0
Hashed bucket: a691bc1bbe14a3c2f233e47b3bfdc1d8

[t42592]

So before I start tweaking this game box, I have a question for the developers. When a suggestion to tweak the end-user computer settings is provided, how does that influence the development changes with no reporting system in place?

Don't mind me. I've only been testing commercial, enterprise, and gaming software for over 10 years.

ADDENDUM:

When software doesn't work, tweaking it on my end does nothing for the overall development. Instead of advising end-users to 'fix' the problem, use the in-house systems, test your product, revise the software, test again, validate, then send us the patch.

I am not being compensated to 'tweak' your software. I'm here to evaluate, and report on what works and doesn't work - for free. In the interim, you can do your part and provide a working beta platform.

Cheers.

[robb_z]

Game crashes at random like during the CB. A CTD without warning or any messages, generally every ~hour. I did all the troubleshooting during the CB, so not bothering again since this happened during the CB, just as it is now during the open.

Msinfo
http://pastebin.com/G3xz7UB4

Dxdiag:
http://pastebin.com/sSrd1s8x

Event logs:

Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Faulting module name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Exception code: 0xc0000005
Fault offset: 0x0000000001707260
Faulting process id: 0x1efc
Faulting application start time: 0x01d16b7ffa1a99e0
Faulting application path: E:\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Faulting module path: E:\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Report Id: 5676a6d6-8cd7-46af-bff5-03d84a065ab1
Faulting package full name: 
Faulting package-relative application ID:

Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Faulting module name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Exception code: 0xc0000005
Fault offset: 0x000000000023da21
Faulting process id: 0x804
Faulting application start time: 0x01d16b8f7bb6af9a
Faulting application path: E:\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Faulting module path: E:\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Report Id: 1df155b7-52b6-486f-b626-693be2d58a52
Faulting package full name: 
Faulting package-relative application ID:

[kira406.]

Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Faulting module name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56bb5f28
Exception code: 0xc0000005
Fault offset: 0x0000000000244859
Faulting process id: 0x1b04
Faulting application start time: 0x01d16c515451ca6e
Faulting application path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Faulting module path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division Beta\TheDivision.exe
Report Id: 99343aa3-e0a8-4998-a05f-d2640c10ed53
Faulting package full name:
Faulting package-relative application ID:

Tried all of your "tweaks" but did not work unfortunately.

CPU: AMD FX 9590
GPU: AMD MSI Lightning 290x 4GB
RAM: 32 GB
Motherboard model: Asus Crosshair V Formula-Z
OS: Win 10 x64

[Mr..BereTTa]

Uninstalling all the Microsoft Visual C++ and reinstalling worked for me !!! An awful lot of hoops to jump through.
They need to fix this before March launch.







CPU: i5 650@3.2GHz
GPU: Nvidia GTX650Ti
RAM: 6 GB
Motherboard model: Lenovo, 5498A4U. bios 2.6
OS: Win 10 x64

[fLaX_i0n]

I have done all steps nothing is helping, now i will disabling sli and test it.

[fLaX_i0n]

ok it runs for 2 hours then it shut down

[Bigodon]

It's in portuguese because my OS language, but following the information is easy

TheDivision.exe, versão: 1.0.0.0, carimbo de data/hora: 0x56bb5f28
Nome do módulo com falha: nvwgf2umx.dll, versão: 10.18.13.6175
carimbo de data/hora: 0x56a2c627
Código de exceção: 0xc0000005
Deslocamento da falha: 0x00000000006d70cf
ID do processo com falha: 0x26e0
Hora de início do aplicativo com falha: 0x01d16b7a9055168a
Caminho do aplicativo com falha: D:\Steam\steamapps\common\Tom Clancy's The Division - Beta\TheDivision.exe
Caminho do módulo com falha: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
ID do Relatório: 5c9d462b-a786-4905-b683-973bc7db768a


CPU: i7 5820k @4.00ghz
GPU: Nvidia Geforce GTX TITAN X
RAM: 16 GB @2.800mhz
Motherboard model: ASrock X99X Killer
OS: Windows 10 x64

just a note: i have played the closed beta and this one didn't gave me a single crash or bsod :/ it ran perfect and flawless

[mox-chip]

Hi All,

I keep receiving a BSOD crash every 5 minutes of game play of the Division and its starting to really annoy me.

IRQL_NOT_LESS_THAN_EQUAL is the message.

My setup is as follows

I7 6700k
16 gb ddr4 3000 mhz ram
256 M.2. SSD
2 TB SSD / Hybrid HD
Nvidia 980 Ti graphics card.

i am using the latest Nvidia drivers from a clear install, i have verified my game files and i receive no application crash report that i can find (but i could be looking in the wrong place).I have performed 20 passes of memtest with no issues, and this happens with no other application / game only this one.

Also i play Rainbow Six: Siege with no issues which is another poorly coded Unisoft title.

Anyone got any idea's?