1. #1
    tomtraimond's Avatar Member
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    Dec 2014
    Location
    France
    Posts
    40

    new update game completely unplayable!!!

    seriously REDLYNX

    I'm on android,play on a sony xperia x1 compact and since the new update with the ktm event my game is broken!!!
    the update install is barely less a minute,really weird because all the updates before this one take significantly more time to settle...

    And now:

    -i CAN'T SEND/RECEIVE any gifts(infinite loading)
    -if i play one race of the new event the game crash on the loot wheel or just after when i return to the map
    -same with the normal tracks,instant crush at loot wheel or just after
    -my friend list+leaderboards takes ages to load or even better doesn't load at all
    -bunker is dead
    -play the first track of the new three when you take the boat to the new "island",no points added to the leaderboards at all!!!!
    -issue with the battery phone that drains really quickly,not to mention the phone excessive heat(i have this problem only with this game since the new update)


    I have cleared the cache,uninstalled and reinstalled the game 4 times with the same result...
    My phone is not rooted
    the problem is the same as I am in wifi or data

    I waited impatiently this update , because like a lot of people it's been almost one month that I have the problem of the leaderboard points not added even if you improve your times,so no racing at all and a bunch of tracks waiting to be played...

    Finally the update is here but now it's even WORSE!!!!

    I'm totally dissapointed!!!!
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  2. #2
    Ubi-JollyCharly's Avatar Community Developer
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    Nov 2015
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    793
    Hi Tomtraimond,

    I am really sorry to hear that you are facing so many issues since the update. Honestly, it is surprising, because for most players, the maintenance on Wednesday and the update solved many issues, especially the Bunker connection problem.
    Could you contact the support to see with them i there is anything with your phone configuration that might explain so many issues?
    01 57 32 44 55 (le téléphone pour la France)
    https://support.ubi.com/fr-fr/

    Let me know how it goes.

    JollyCharly
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  3. #3

    Same here

    Same here on Sony Xperia Z5 compact.
    Crash after every race after loot wheel.
    Sometimes crashs when opening the map
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  4. #4
    tomtraimond's Avatar Member
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    Dec 2014
    Location
    France
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    I called support and here's what they told me:
    -definitively not a compatibilty/configuration phone problem(of course we made some test and manipulation to arrive at this conclusion)
    -no problems with my uplay and google+ accounts(configurations ok)
    --recently they have lots of customers who called them for constant crashing with the game

    And VOILA no other solution than waiting for a new update that corrects these problems...


    I managed by myself to find a solution that solve some of the problems but not all:

    make sure that your uplay and google+ account are the same,ID and email adress
    uninstall the game and reinstall it through google play and NOT through the play store(use your browser throughout the procedure)

    it has solved the problems for the bunker(even if its laggy but it's working),gift box(also very laggy),excessive heat and of course constant crashing...

    by now the battery still draining anormaly,friend list+leaderboards takes age to load and also no points added to the leaderboards...
    but i can play more than 2mn before game crashing...
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  5. #5
    I find out what game crash when I enter the map second time.
    Game crash even if I don't play a single track. Load game, go to map, back to village, map again=crash
    Also, game crash if I enter the map before game connected to uplay

    Bunker and slot machine works fine. Game don't crash if I replay track after a wheel (without exiting to map) or if I exit to village after a wheel, but next time I visit the map game crashs.
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