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  1. #1

    No Beta Key Email - PC

    Purchased from EB Games Australia

    Redeemed Code as per leaflet about 8 hours ago for PC.

    Have not received any email or download option in Uplay.

    thedivisiongame.com/beta advises me I have already redeemed my PC code.

    No response from customer support.

    Can I get some help on this please Ubi?
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  2. #2
    Nothing new mate - lots of people have the same problem around the world and Ubisoft dont give a sh.. about it...sad!
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  3. #3
    I have the exact same problem, and Ubisoft not responding... Effing ********.
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  4. #4
    If you preordered after January 29th it say they can't guarantee beta access and support can't give codes. According to ubisoft closed beta access codes and keys.
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  5. #5

    What about all of us then?

    Originally Posted by blkefrz Go to original post
    If you preordered after January 29th it say they can't guarantee beta access and support can't give codes. According to ubisoft closed beta access codes and keys.
    So what about us who pre ordered the game for almost a year ago and have been waiting several hours for the GUARANTEED beta key. We will surely miss the whole freaking beta even though they could just have said something at least about the issue. But nothing from support, nothing from ANYONE at Ubisoft what the issue is.

    1. Waitlist persons have to wait and it DOESNT affect us who pre ordered the game and got GUARANTEED access.

    2. What i understand it they manually activate the beta keys? (stupid idéa)

    3. They said we would just have to wait until the game pops up in our client (haven't happeneed yet and its been over over 19 hours).
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  6. #6
    I don't know man I'm just saying that's what it says on the page and the threads authorsaid he activated the key 8 hours ago. I can tell you that after I redeemed my guaranteed preordered code 3 weeks ago I got my beta code about a week before the beta launched. I also bought from best buy.
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  7. #7
    Originally Posted by blkefrz Go to original post
    If you preordered after January 29th it say they can't guarantee beta access and support can't give codes. According to ubisoft closed beta access codes and keys.
    The FAQ states nothing of the sort http://tomclancy-thedivision.ubi.com/game/en-us/faq/
    Even if it did, from the main buying page ( http://tomclancy-thedivision.ubi.com...buy/index.aspx ) there is nothing.

    In fact the main pre-order page Guarantees Access, not thinks about access, not access in the last hour, but immediate access upon preordering. This is why the ASA and ACCC for australia (thanks Johnny-2007) should be contacted by people that have preordered and not been given access.
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  8. #8

    Just sad that I did pre order and Ubisoft did not deliver.

    Same here. PS4 though. I bought two pre-order packs now (I will give one game away to a friend) .
    I did enter the key at the Ubisoft site yesterday. It says, that my key was validated - still no mail today yet.

    I am very disappointed as Ubisoft was a brand I felt strongly about. As I am over 30 years old and some of Ubisofts earlier titles are among my youth memories and I played them for hours. I am not a marketing expert but I am very sure that such a high brand loyality that I had (until today that is) is a PR persons dream.

    P.S.: Yesterday evening my key did arrive. All is good.
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  9. #9
    Originally Posted by Seth101 Go to original post
    I am not a marketing expert but I am very sure that such a high brand loyality that I had (until today that is) is a PR persons dream.
    If not getting access to a beta were all it took to ruin your brand "loyalty", then I doubt you're anything close to a PR reps dream lol.

    I still haven't gotten the email either, but im not sitting here crying about it. I didn't pre-order because I wanted to play a beta for a few days. As long as I get the full game in march it's all good.
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  10. #10
    Looks like mods are locking threads asking about keys now.

    But when is the next wave going out? Which wave are we in? When is the final wave?
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