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  1. #1

    The Division - RESTARTING PC

    Hello, im mad as ****. WHen i click on play at uplay, The Division start installing directx and Vcredist and then my PC just restart! I tried to play this game as Windows 7 compatibility and also as a administrator but still restarting my PC!
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  2. #2
    Same Problem :c
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  3. #3
    My computer doesnt restart, but crashes during intro tutorial
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  4. #4
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,976
    Hello,

    Please verify the game files:

    For Uplay users:

    To verify the game files, we recommend running the Uplay client as administrator to do this:

    1. Completely exit Uplay.
    2. Right-click on the shortcut which you use to launch Uplay.
    3. Select the 'Compatibility' tab.
    4. Tick the 'Run as Administrator' box.
    5. Select 'OK'

    To verify the game files:

    1. Launch Uplay.
    2. Select the 'Games' tab at the top of the window.
    3. Click on the game tile within your games library.
    4. Select "Properties".
    5. Under "Local Files", choose the "Verify Files" option.

    If an issue is found you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed you can then try the game again.

    For Steam users:

    Please follow the steps in the article below:

    https://support.steampowered.com/kb_...2037-QEUH-3335

    Thanks
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  5. #5
    Originally Posted by Ubi-Houck Go to original post
    Hello,

    Please verify the game files:

    For Uplay users:

    To verify the game files, we recommend running the Uplay client as administrator to do this:

    1. Completely exit Uplay.
    2. Right-click on the shortcut which you use to launch Uplay.
    3. Select the 'Compatibility' tab.
    4. Tick the 'Run as Administrator' box.
    5. Select 'OK'

    To verify the game files:

    1. Launch Uplay.
    2. Select the 'Games' tab at the top of the window.
    3. Click on the game tile within your games library.
    4. Select "Properties".
    5. Under "Local Files", choose the "Verify Files" option.

    If an issue is found you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed you can then try the game again.

    For Steam users:

    Please follow the steps in the article below:

    https://support.steampowered.com/kb_...2037-QEUH-3335

    Thanks
    Yeah already did that verified and when I click on the game nothing happens it will not even start restarted my computer and nothing happens.
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  6. #6
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,976
    Originally Posted by VAIOMANIAC Go to original post
    Yeah already did that verified and when I click on the game nothing happens it will not even start restarted my computer and nothing happens.
    Thanks for trying that. Can you please try disabling your background applications? (Temporarily disable any unnecessary programs and also any anti-virus / firewall software):

    If you are using Windows 8/10, start-up programs can be disabled through the task manager. Press CTRL + ALT + DELETE to go the task manager and go to the start-up tab.

    If using a previous version of Windows:

    Go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)

    - Type in MSCONFIG and press Enter
    - Go to the tab, which says Start-up
    - Click the option to Disable All
    - Press Apply, then Close then pick the option to Restart

    Also please check that your graphics card drivers are up to date, we recommend going to the graphics card manufacturer's website to download the latest drivers. Please use the link below for your graphics card manufacturer:

    NVidia: http://www.geforce.co.uk/drivers

    AMD: http://support.amd.com/en-us/download

    Thanks
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  7. #7
    Nothing work, most of people are saying that this problem is at Ubisoft so please fix it, there is no problem in us. I just downloaded manually vcredist and these ****s but doesnt work anyhing. I will never understand why you are doing betatesting when most of people cant play beta.
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  8. #8

    Problem solved

    Problem SOLVED with a restarting PC, just you have to go to The Division directory - Tools - and delete VCREDIST AND DIRECTX, then just start game and it may works.
     1 people found this helpful
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