1. #11
    Ubi-JollyCharly's Avatar Community Developer
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    Originally Posted by yjgalla Go to original post
    Hmm. I've learnt in the past, that when someone says "improve the experience" this means changes I won't like.

    Your first item is a good thing and while your third is not *that* interesting for me, it is for many others, so that's a good thing too. But what do you mean with "new categories"? If it means sub-forums, I don't think that will make anything better. To see if there's something new I might be interested in I currently have to check two pages, the "General" and the "Android" sub-forum. That is already one too many for my taste. Increasing the number of sub-forums is the best way to increase the number of threads that end up in the "wrong" place. If you want to make it easier for people to find information, improve the search feature and/or create a FAQ page (in *one* sticky that won't accept new posts and that you'll update regularly or outside the forum).

    If "categories" means a way to tag threads and use these tags in the search form , then it would also be a good thing.

    Edit: here's a thing that would definitely improve the forum: get someone to make polls readable and make the forum usable on mobile devices
    Hello yjgalla,

    I understand your concern.
    IMO it is better to divided the different categories in the forum, because I think at the moment it's just one big bag where everyone ask questions, report issues, and where we give more official news.
    So I would like to make at least the following categories (or sub-forum if you will) :
    - Official announcements
    - General questions
    - Technical issues
    I will prepare a more detailed plan of what I have in mind today
    I do also agree with you that we should reduce the numbers of sticky And if something is posted in the wrong category, I'll just move it, until everyone is well used to the new organisation.

    The "search" tool, unfortunately, is not on our hands. We are using a software to manage the forum, and it comes with his pros and cons. The search function can maybe be seen as not very efficient, but believe me, I've seen far worse!!
    Same thing for the web version, it is related to the management tool we use for all Ubisoft forums.

    Concerning the Poll function, I already had a look at it. If I change the color of the letters, it will be changed for the whole forum. And we can't change the background of the poll as far as I know. So it is something that I will have to discuss with RedLynx, because fixing this would imply changing RL forums editorial guideline (we have the same colours than the 2 others RL forums).

    Originally Posted by justinman114 Go to original post
    Can't we focus our time on fixing the leaderboards first? I mean really.
    Hi justinman114,

    As Yigalla said, the Leaderboards recalculation and the forum are completely independent.
    I will manage the forum reorganisation, and the devs and QA teams in RL are working on the LB. And trust me, you don't want me to recalculate anything!

    JollyCharly

    __________________________________________________ _____

    Hi Riders!

    As promised, here is my suggestion to reorganise our forum. The main idea is to make it easier to find relevant information by giving a clearer structure to the forum. It will also enable us to highlight some discussions that would, otherwise, be lost among the rest.
    I know changes are always a bit tricky to accept, especially when you are used to a certain way for a long time. But keep an open mind

    OFFICIAL ANNOUNCEMENTS AND NEWS
    Here you will find all the updates, bugfixes, and other official information about Trials Frontier


    (In this section, it will only be posts from the Community Management team. It has an informative purpose only. You will find here the last patchnotes, the Community-raised issues and suggestions, the QA corner, etc.)

    GENERAL DISCUSSION
    In this category you can ask all your questions about Trials Frontier, share info and exchange with your fellow riders


    (This is basically the section where you can ask all your general questions about the game, as you already do in the actual General section. However, all the bug-related discussions will now have to be posted in the Support section below. )

    SUPPORT
    This section is dedicated to any issue you might experience in the game, all the tips you can give to resolve a problem and that you would like to share with the community.


    (No surprise here, it will remain the same as it is now)

    FEEDBACK AND SUGGESTIONS
    Share with us your feedback and suggestions about the game. Any good idea is welcome!


    (Quite self-explanatory, here you can share with us your general feedback on Trials Frontier and your suggestions to improve it!)

    COMMUNITY
    This section is entirely dedicated to our Trials Frontier community! Found out more about the team, share your records and your creations!


    (As mentioned before, we have some great talents among the community. Some of you make hilarious videos, some others developed great tools related to the game; this section will be the perfect spot to share you creations. The forum contests would also take place here.
    Finally, I will also create a sub-category to present the forum team.)

    As you can see, the structure is quite simple, nothing fancy.
    However, I really think it will help everyone of us to browse into the forum. Each section has its own purpose.
    I heard your concern about too many sub-forums. In this case, we could also “merge” the General and Feedbacks sections, depending on the activity they’ll generate.
    Please, do not hesitate to comment. In the end, the objective is for you to have the best forum experience

    JollyCharly

    IMPORTANT

    THE WORK ON THE FORUM HAS NO IMPACT ON THE BUGS RESOLUTIONS. RL TEAMS KEEP ON WORKING ON FIXING ISSUES, AND IN PARALLEL I WORK ON THE FORUM.
    THOSE ARE 2 COMPLETELY DIFFERENT THINGS, DO NOT WORRY
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  2. #12
    Is there any consideration being done to a complete overhaul of The Bunker system? Not literally 'complete', but a lot of it?

    1) There have been many good suggestions into the Golden Ticket system (and all of the problems that have come with it, including very poor communication for weeks on end about what was happening) being removed completely, and just forcing people to use only the tickets that the game gives you. Using the current season as an example, this would give us 3 base tickets to start, with an opportunity for 4 additional tickets (1 recharge every 10 minutes, 40 minute matches) for 7 GT total. Instead of this, you could also give us 15 tickets at the start of a matchup (maybe 30 if it were the old 24 hour matchups?) and allow the player to decide how they want to use those tickets - when they've run out, they're done.

    2) Maybe additional bonus stars for longer win streaks (it currently takes 3+ wins in a row to get 1 extra star - maybe after 5 wins in a row, you gain 3, and 10 in a row you gain 5).

    3) There's currently no in-game perk to obtaining Legend Rank. You get a prize for every Rank 1-25, but Legend has nothing attached to it (you get a little symbol for a couple weeks?) - why not an outfit or a few bike skins that are exclusive to making Legend Rank (you could even have a different one every new season, or a pool of like 15 skins/outfits and you get to choose one every time you get legend). They aren't available for gems/coins/chips/or real money - keep them exclusive and only attainable through The Bunker.

    4) Instead of just 3 races, I've seen it suggested a few times where you have a circuit (5 or 6 races or something) where you have one chance on each track, and that's it. Total combined lowest time wins (obviously more faults would likely equal higher time, but you can still include the fault system here with no issue).

    5) Has anyone played Hearthstone? There is no in-game chat function but there are pre-set chat 'options'. They have 6 messages you can send to your opponent. You could implement a few things like "Ping Pong?" or "Chips" and "Yes" and "No" and "Good Game" buttons that we could choose from. It would be easier than a full chat, you would never have to deal with rude people, and you could throttle the amount of messages sent per minute or something to avoid people spamming. You could also not have the chat pop up unless the racers open the chat box on the side or something.

    6) Inclusion of newer maps - all new maps should be in the Bunker permanently. We know this takes time, but just doing the same 30-40 tracks 90% of the time is pretty stale at this point.

    The only limit to ideas here is the creativity of the community and developers.

    All of this being said, for the sake of the sanity of most others who post on this board, could we also look into recalculating the leaderboards every 2 weeks or so? Honestly, the only people who really care are probably in the top 500 players anyway - I'm not saying people below this deserve inaccurate standings, but the ones who are most vocal about it post on these boards.. and that usually means they're a top-500 player or maybe just outside.
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  3. #13
    Fevves's Avatar Senior Member
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    There you go again RL/UBI... Instad of fixing issues and bugs, you opted to waste some more internet space on this (Good Lord, there are worse forums then this - how nice and rather convenient way to consume even more time doing nothing relevant to the game itself, bravo!)

    I see this whole fragmenting forums thing as the total waste of time... since I thought fricking forums are here TO SERVE SOME TRULY GOOD PURPOSE TO THE GAME ITSELF and provide the needed support while fixing errors and bugs promptly ( and not at the snail pace). I never needed PR/marketing stuff or patting on the back brought upon me. Spartan boards with true active support were fine while we could get some real help and support here, since official game support is null and mostly managed by ignorants who are constantly providing precompiled answers irrelevant to the issue been reported (read = bots) - all my tickets were solved by DT or G00nzie or on my own.

    Since I understood the game DEFECTS and ISSUES are being treated as the minor issue(s) confronted to (WTF) forum issues and simple chit chats, amd since many of great suggestions were never being considered and experimented, I trust it's time I'll be leaving this place for good.

    I'm tired of constant rehashes of important things we brought to the light from the start, and it all ends with this: report - mumble - debate - mumble some more - "fix" - understand & see it is not fixed - repeat from the beginning - to no avail, same attitude and constant repeating of same issues and problems.

    Fragmenting the boards will certainly not aid in solving any of already reported issues and will not add up anything meaningful to resolve the issues, but will revolve about appearance and sections. Great for the bureaucrats and autoRE bots but not for the true riders.

    Not to mention Trials franchise never got rid of dumb hackers and cheaters and TF just proved they never will, since .... Ooooooohhh, how stupid of me not seeing the constant blab re this: our system is ok, and we're "working" on it - it was, and still is, the eternal creed of Trials... I'm feed up with this, especially with so slow GLB scoring and recalc.

    Not to mention my personal POV on TapJoy "joke" not attributing over 1K gems with over 10 reminders over 15 days... no, I don't need my latest batch of 1236 gems anymore, I really don't.

    I don't care about this nor these forums anymore. Time in solving issues was essential and you wasted the time. Now you want to rehash the forums? Good, for me it's to late. You are to late.

    One thing I did learned is: you will not get any more of my money from now to eternity, you don't deserve it.

    * KUDOS & PROPS to Stampede, Iviark and all the others who already got fed up with "this", one way or another (though you might never read this).

    * KUDOS to Dumptruck and G00nzie for all their good managing, their help, great posting and their support! Thank you for caring about us and the game itself!

    * CLAPS & BOWS goes to Shifty and Sandra for aiding and helping me get back on my feet when I really needed help on these forums!


    @all: No need to quote or reply to me as I will not be here to reply to you.

    You, my fellow riders, already wasted a whole bunch of your time in grinding the game while reporting and debating the problems here, so don't waste any more of your time on me.

    Bye to all of you great people and great riders, we might encounter in the game but not here, not anymore. Have a good "run" here, some day you might get RL back to their senses.

    /EOL & signing out
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  4. #14
    FatalDragon69's Avatar Senior Member
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    Originally Posted by Fevves Go to original post
    There you go again RL/UBI... Instad of fixing issues and bugs, you opted to waste some more internet space on this (Good Lord, there are worse forums then this - how nice and rather convenient way to consume even more time doing nothing relevant to the game itself, bravo!)

    I see this whole fragmenting forums thing as the total waste of time... since I thought fricking forums are here TO SERVE SOME TRULY GOOD PURPOSE TO THE GAME ITSELF and provide the needed support while fixing errors and bugs promptly ( and not at the snail pace). I never needed PR/marketing stuff or patting on the back brought upon me. Spartan boards with true active support were fine while we could get some real help and support here, since official game support is null and mostly managed by ignorants who are constantly providing precompiled answers irrelevant to the issue been reported (read = bots) - all my tickets were solved by DT or G00nzie or on my own.

    Since I understood the game DEFECTS and ISSUES are being treated as the minor issue(s) confronted to (WTF) forum issues and simple chit chats, amd since many of great suggestions were never being considered and experimented, I trust it's time I'll be leaving this place for good.

    I'm tired of constant rehashes of important things we brought to the light from the start, and it all ends with this: report - mumble - debate - mumble some more - "fix" - understand & see it is not fixed - repeat from the beginning - to no avail, same attitude and constant repeating of same issues and problems.

    Fragmenting the boards will certainly not aid in solving any of already reported issues and will not add up anything meaningful to resolve the issues, but will revolve about appearance and sections. Great for the bureaucrats and autoRE bots but not for the true riders.

    Not to mention Trials franchise never got rid of dumb hackers and cheaters and TF just proved they never will, since .... Ooooooohhh, how stupid of me not seeing the constant blab re this: our system is ok, and we're "working" on it - it was, and still is, the eternal creed of Trials... I'm feed up with this, especially with so slow GLB scoring and recalc.

    Not to mention my personal POV on TapJoy "joke" not attributing over 1K gems with over 10 reminders over 15 days... no, I don't need my latest batch of 1236 gems anymore, I really don't.

    I don't care about this nor these forums anymore. Time in solving issues was essential and you wasted the time. Now you want to rehash the forums? Good, for me it's to late. You are to late.

    One thing I did learned is: you will not get any more of my money from now to eternity, you don't deserve it.

    * KUDOS & PROPS to Stampede, Iviark and all the others who already got fed up with "this", one way or another (though you might never read this).

    * KUDOS to Dumptruck and G00nzie for all their good managing, their help, great posting and their support! Thank you for caring about us and the game itself!

    * CLAPS & BOWS goes to Shifty and Sandra for aiding and helping me get back on my feet when I really needed help on these forums!


    @all: No need to quote or reply to me as I will not be here to reply to you.

    You, my fellow riders, already wasted a whole bunch of your time in grinding the game while reporting and debating the problems here, so don't waste any more of your time on me.

    Bye to all of you great people and great riders, we might encounter in the game but not here, not anymore. Have a good "run" here, some day you might get RL back to their senses.

    /EOL & signing out
    Damn it.....Another great rider gone (on the off-chance that you do read this fevves, I'm sorry to see-ya go mate but I understand your grief, hope to see-ya on the tracks at least)

    Why can't things get sorted with this game or even have anyone listen to our ideas and implement them for a change !?!?

    It shouldn't have to come to this where dedicated and supporting riders are getting stressed enough to leave because of things like this !?!?

    FFS C'Mon RedLynx, we thought you were better than this !?!?
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  5. #15
    sanymas's Avatar Senior Member
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    Showdown interaction with your opponents a must feature in the bunker.
    As TheVanillO said and I back him.
    It can be in the form of emoji too.
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  6. #16
    Ubi-JollyCharly's Avatar Community Developer
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    Originally Posted by Fevves Go to original post
    There you go again RL/UBI... Instad of fixing issues and bugs, you opted to waste some more internet space on this (Good Lord, there are worse forums then this - how nice and rather convenient way to consume even more time doing nothing relevant to the game itself, bravo!)
    Hello Feeves,

    I am really sorry if there was a misunderstanding.
    I really think you don't get what is my job. As a community manager, I ONLY work on forums and social medias, for Trials Frontier and Ubisoft French forums.

    So it is not "instead of", it is "on top of".
    I work on the forum, the devs work on the game.
    It is like saying, a car company hired a new HR employee instead of working on fixing this engine consumption issue they had on the last model.
    It doesn't make any sense. The HR will work on HR stuff, and the engineers will work on improving the engine. The work of one has no impact on the job of the others, because they don't have the same function, the same working skills.
    I can't fix any bug, I studied marketing and communication.
    The devs are not communication specialists, didn't study how handle social medias, etc.
    So my work here, doesn't impact the work of the devs team in RedLynx offices, it won't take any single second of there time.

    I see this whole fragmenting forums thing as the total waste of time... since I thought fricking forums are here TO SERVE SOME TRULY GOOD PURPOSE TO THE GAME ITSELF and provide the needed support while fixing errors and bugs promptly ( and not at the snail pace). I never needed PR/marketing stuff or patting on the back brought upon me. Spartan boards with true active support were fine while we could get some real help and support here, since official game support is null and mostly managed by ignorants who are constantly providing precompiled answers irrelevant to the issue been reported (read = bots) - all my tickets were solved by DT or G00nzie or on my own.
    Again, this is a completely different subject. The Support is not related to the forum, the forum is not related to the Support, RL devs team is not related to the Support.
    The forum is a media between RL teams and the players, it is a communication tool, not a support tool.
    G00nzi can have a look at some urgent tickets you raise in the forum, but his job is not to answer tickets. So it can only be urgent cases, otherwise he wouldn't have time for his job, Quality Control.

    Since I understood the game DEFECTS and ISSUES are being treated as the minor issue(s) confronted to (WTF) forum issues and simple chit chats, amd since many of great suggestions were never being considered and experimented, I trust it's time I'll be leaving this place for good.
    I am sorry to say that you understood it wrong.
    The forum and the bugs are 2 things working in parallel. RL priority is to fix the issues, add some interesting content to the game.
    My priority is the forum.
    We are different persons, so we can have different priorities, and still working on those different priorities in the same time.
    Considering your suggestions, you have to understand that the suggestions made in the forum still have to fit the team ideas for the future of the game.
    They are inspired by the players suggestions, it helps them understand better what players expect. But it doesn't mean that they will implement every single forum suggestions.

    I'm tired of constant rehashes of important things we brought to the light from the start, and it all ends with this: report - mumble - debate - mumble some more - "fix" - understand & see it is not fixed - repeat from the beginning - to no avail, same attitude and constant repeating of same issues and problems.

    Fragmenting the boards will certainly not aid in solving any of already reported issues and will not add up anything meaningful to resolve the issues, but will revolve about appearance and sections. Great for the bureaucrats and autoRE bots but not for the true riders.
    I didn't say it will help solving the issues. I said it will help find relevant information in the forum It will be clearer, more organised.
    The way it can help the issues resolution, is that if every reported issue is posted in "support", any suggestion in "feedback", so that when I forward all of this to RL, I know where to find the relevant info.

    Not to mention Trials franchise never got rid of dumb hackers and cheaters and TF just proved they never will, since .... Ooooooohhh, how stupid of me not seeing the constant blab re this: our system is ok, and we're "working" on it - it was, and still is, the eternal creed of Trials... I'm feed up with this, especially with so slow GLB scoring and recalc.

    Not to mention my personal POV on TapJoy "joke" not attributing over 1K gems with over 10 reminders over 15 days... no, I don't need my latest batch of 1236 gems anymore, I really don't.

    I don't care about this nor these forums anymore. Time in solving issues was essential and you wasted the time. Now you want to rehash the forums? Good, for me it's to late. You are to late.
    No time wasted.
    We have enough employees so that different tasks are done in the same time

    One thing I did learned is: you will not get any more of my money from now to eternity, you don't deserve it.

    * KUDOS & PROPS to Stampede, Iviark and all the others who already got fed up with "this", one way or another (though you might never read this).

    * KUDOS to Dumptruck and G00nzie for all their good managing, their help, great posting and their support! Thank you for caring about us and the game itself!

    * CLAPS & BOWS goes to Shifty and Sandra for aiding and helping me get back on my feet when I really needed help on these forums!


    @all: No need to quote or reply to me as I will not be here to reply to you.

    You, my fellow riders, already wasted a whole bunch of your time in grinding the game while reporting and debating the problems here, so don't waste any more of your time on me.

    Bye to all of you great people and great riders, we might encounter in the game but not here, not anymore. Have a good "run" here, some day you might get RL back to their senses.

    /EOL & signing out
    I really hope you'll read this, because it is an unfortunate misunderstanding

    Originally Posted by FatalDragon69 Go to original post
    Damn it.....Another great rider gone (on the off-chance that you do read this fevves, I'm sorry to see-ya go mate but I understand your grief, hope to see-ya on the tracks at least)

    Why can't things get sorted with this game or even have anyone listen to our ideas and implement them for a change !?!?

    It shouldn't have to come to this where dedicated and supporting riders are getting stressed enough to leave because of things like this !?!?

    FFS C'Mon RedLynx, we thought you were better than this !?!?
    Hi FatalDragon69,

    As I said before, all the players suggestions are not implemented, it is completely normal.
    Did you ever see any company adding every single customers feedback? Let's be realistic

    As for the bugs and issues, if they are not fixed yet, it's only because it is not as simple as it seems to fix a bug. Changing one parameter in the code can have an unforeseen impact somewhere else.
    I know it is frustrating on the players side, but RL teams are doing their best to solve as many issues as possible, and to add interesting new content.
    (just to avoid another misunderstanding here, working on new content doesnt mean that RL doesn't also works on fixing issues. This is also 2 things done in parallele. You have product development/game design teams that work on new features, and QA/devs that work on fixing the issue, in broad terms).

    JollyCharly
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  7. #17
    Sl1mboy84_T3F's Avatar Member
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    Originally Posted by Ubi-JollyCharly Go to original post
    Some of you make hilarious videos
    Is this me..?

    Btw new ones coming soon

    And sad to see fevves, another good community member leaving. See ya ingame mate..
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  8. #18
    Ubi-JollyCharly's Avatar Community Developer
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    Originally Posted by Sl1mboy84 Go to original post
    Is this me..?

    Btw new ones coming soon

    And sad to see fevves, another good community member leaving. See ya ingame mate..
    ahhaha, you'll never know!

    I really hope Feeves will come back though

    JollyCharly
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  9. #19
    justinman114's Avatar Senior Member
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  10. #20
    HiEverybody3's Avatar Member
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    I like the idea of adding a few sub forums. Though, I think that 2 or 3 extra ones are enough so that people don't get confused. It's a pity to see Fevves ago, because I think Trials Frontier is taking a step in the right direction again, apart from the leaderboards. The devs are doing their best to give us a smooth and stable game, and Charly & G00nzi are doing their best with the communication. Of course, there's still plenty of things that could be better (and you know that, RedLynx), but the way I see it, it's been getting a little better.
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