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Member
What the hell RL..
I always knew support had a tendency to not read ANY of your previous messages, but hey, its not like they are getting paid to do it or anything. Here's my conversation (reads top to bottom)
You wrote 10/12/2015 @ 12:53
Hello I just purchased the new track pack for 550 gems however I already have the tracks!! Please refund as I have paid 550 gems for nothing -- Data: Device-Type: iPhone6,2 Device-OS:9.0.2 Build: 3.7.0 Username: afolgate Profile id:
Dale @Ubisoft Support 10/12/2015 @ 21:49
Hello Wreithy,
Thanks for contacting Ubisoft Support.
My name is Dale and unfortunately Ubisoft are unable to provide a refund for items purchased from the iTunes App Store due to the transaction being made directly with apple via your appleID, please contact Apple Support for further assistance in obtaining a refund.
1. Launch iTunes on either your Mac or PC.
2. Click on your name at the top and in the dropdown select Account Info.
3. Type in your password when prompted in order to proceed.
4. Click on See All under your Purchase History.
5. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
6. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button.
7. You will be routed to Apple's website. Just follow the steps after signing in and request the Refund option and explain why.
If you require any further assistance in the meantime please let me know.
Hope you have a great day.
Kind Regards,
Dale
Ubisoft Support
You wrote 11/12/2015 @ 07:31
Hi dale
Thanks for the fast response however I don't think I explained myself enough. I paid cash to get some diamonds, that part I am absolutely fine with.
With those gems, I purchased a track pack in the game. I already have all the tracks previously, so I have paid 550 gems and got nothing. Please can you credit the 550 gems to my account, because the did pay real money for them. Thank you very much, I have a screenshot of the purchase and will send it upon your request.
Thankyou
Sent from Andy
Dale @Ubisoft Support 11/12/2015 @ 15:20
Hello again Andy,
Thanks for confirming the requested information.
I do still require an image of your receipt so that I can complete your request.
Once I have this I can then escalate your case for you and if there is anything else I can help you with please let me know.
Kind Regards,
Dale
Ubisoft Support
You wrote 12/12/2015 @ 05:23
Hi dale
Please find attached receipt of gem purchase and also purchase of said track pack, thank you
Dale @Ubisoft Support 15/12/2015 @ 10:08
Hello again Wreithy,
Thanks for providing the requested information and I hope you have been well.
I will now escalate your case so that we can add your missing items to your game.
Please be aware that there may be some delays due to the festive period and we appreciate your patience.
If there is anything else we can help you with please let us know.
Kind Regards,
Dale
Ubisoft Support
You wrote 19/12/2015 @ 16:46
Just had an email saying this case was closed, please don't close it until I have my gems
Michael @Ubisoft Support 05/01/2016 @ 12:50
Hi There,
My name is Mike and I would like to apologise for the delay in getting back to you. Thank you for reporting this issue. This issue has been forwarded up to the development team for further review. However, that is all that we can do at this time, as we have no further information.
If any additional information becomes available, it will be posted to the game's official forum at http://forums.ubi.com/forumdisplay.p...RIALS-FRONTIER
Sorry for the inconvenience caused.
Regards
Mike
What the hell, Mike! read through the conversation! Yes, I paid the gems in error - but i don't see why you havent given me them back yet!
Ticket id: 02670384
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Member
It's been nearly 6 weeks now.. Support hasn't done anything about this
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Community Developer
Hi Afolgate,
I will try to contact Mike and explain him the situation.
I hope this will be sorted soon!
JollyCharly
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Member
Thank you very much
I know it was my own mistake in buying before reading, but hey live and learn
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Community Developer
Hi Afolgate,
I think it is solved now 
JollyCharly
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Member
Hi Charly, Thanks so much for pushing this through as its not the first time you have done it for me. However i chose server and nothing was added!
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Community Developer
Really?!!
I talked personally to the support guy and he told me your ticket was solved. You received an email from them right?
It must have been around 3:30 PM (UK time) yesterday.
You can answer back to the last mail they sent you and say it didn't work. They'll do it again.
Or maybe try to reinstall the game and chose "server" again?
JollyCharly
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Member
Yeah, and I definitely chose server i made sure of it - I have a strange feeling it may have gone to someone else, because he emailed me yesterday when he added them (550) and said it took my total to 1003 - however, i only have 210 gems at the moment. He has emailed me asking for a screenshot showing my account name and gem count, so im pretty sure it was just technical error, im not worried at all
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Member
Charly, I got my gems back today thanks again!