1. #1
    UbiEpi's Avatar Community Manager
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    Jan 2015
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    How To Report Cheating/Exploiting/Harassment

    I wanted to write this post in an effort to clear up some confusion regarding how to properly handle suspected cheaters, exploiters, and toxic players. If you are having an issue of this nature with a player, please submit their username, platform, and approximate time of the occurrence to our Customer Support team. In the event of a cheater, they are able to contact the anti-cheat team directly and investigate the users in question.

    To submit your evidence to Customer Support, please click here. If you live outside of North America, please click "Yes" to navigate to your local page.

    The issue with making multiple posts regarding cheaters on the forums is two fold. On one hand, the act of cheating/exploiting/harassing is a form of trolling. Publicly acknowledging that these trolls are upsetting you only fuels their fire and encourages their negative behavior. On the other hand, the Customer Support team does not actively read the forums, and most of the cheaters that get reported here without a support ticket to accompany it do not get seen.

    Worth noting is that submitting a support ticket is not the only way that cheaters are detected and removed from the game. It is just another avenue for us to investigate cheaters and remove them from the community.

    TL;DR: Don't post about cheaters/exploiters/harassment on the forums. Submit their usernames in a support ticket here. They are trolls. Do not feed the trolls.

    If you have any further questions regarding this process, please let me know!
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  2. #2
    Will there be an in-game report button at any point? It would make it more accessible to report them, but could be abused.
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  3. #3
    Originally Posted by Bronystony64 Go to original post
    Will there be an in-game report button at any point? It would make it more accessible to report them, but could be abused.
    maybe use better anti cheat fairfight is not antichest he just record your stats..u are company and use fairfight anticheat system and u want competitive game and competitve players no way!
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  4. #4
    As I understand it, FairFight analyzes what you do in game (e.g. where you aim when no enemies are visible) and makes statistics about that. It doesn't analyze your normal statistics. FairFight have been pretty tight-lipped about the specifics - for obvious reasons.
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  5. #5

    FU Customers

    Originally Posted by UbiEpi Go to original post
    On the other hand, the Customer Support team does not actively read the forums

    Thankyou. You confirmed my suspicions exactly.
    Goodluck with a successful game...
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  6. #6
    FairFight is not enough; game needs an active anti-cheat.
    Hackers are rampant in ranked because they know nothing will happen; it will eventually kill the game.
    No replay system, no in game reporting, no Overwatch type system, no active anticheat...only "wait and see"?
    People are posting because they are fed up with it!
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  7. #7

    FairFight is not enough!

    Making us jump through hoops to report cheaters is unacceptable. There should be an in-game report function along with GMs that can check players who get repeated reports. FairFight isn't enough to stop cheaters either.

    A lot more needs to be done to stop cheaters in this game. Right now, cheaters are having a field day in R6 Siege. A simple Google or YouTube search will result in multiple hacks for the game and most aren't being banned for using them.

    Ranked is an absolute joke right now because it's filled with cheaters... some blatant, others only toggle cheats on when needed.
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  8. #8

    Lack of respect for the users

    "On the other hand, the Customer Support team does not actively read the forums"


    In other words, **** players well, the hackers will be at peace, all of you have already paid for the game! Thank you, and even The Division!
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  9. #9
    philbert.'s Avatar Senior Member
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    Why can we do this in game rather than wasting time having to go the site?
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  10. #10
    Why can't we just have a working anti cheat system, like you said you would have ready at launch? ******** you have.
    Why does the community have to do YOUR jobs and detect cheaters? Why do we even have to waste our time with reporting them?

    Where is that working anti-cheat system that would be ready at launch? Where is it?
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