1. #21
    Originally Posted by UbiVertigo Go to original post
    Are they locking back up now that you're replaying the tracks and unlocking them again? I know we're working in a finite time-frame, but I'm curious.
    They seem to unlock fine until I shut down the game. When I open the game back up they are locked, until I unlock them again.
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  2. #22
    UbiVertigo's Avatar Community Developer
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    Originally Posted by IronicEar979 Go to original post
    They seem to unlock fine until I shut down the game. When I open the game back up they are locked, until I unlock them again.
    Thanks, IronicEar979,

    I'll pass this info along and see if I can figure out why it's doing that. You may be right, and it's just closing them prematurely, but I'll look into it.
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  3. #23
    Little update on this: I bought a 1 Year Pass to JDU and after unlocking avatars, they stayed unlocked, even after I closed the game and opened it up again, so it was prob. just them locking up early.
    I was also able to unlock an avatar from a song that had the "avatar unlock and relock" with this pass, so that's a good sign.

    I just hope that this avatar unlock/relock thing doesn't happen again when this pass starts to end.
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  4. #24
    UbiVertigo's Avatar Community Developer
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    Originally Posted by IronicEar979 Go to original post
    Little update on this: I bought a 1 Year Pass to JDU and after unlocking avatars, they stayed unlocked, even after I closed the game and opened it up again, so it was prob. just them locking up early.
    I was also able to unlock an avatar from a song that had the "avatar unlock and relock" with this pass, so that's a good sign.

    I just hope that this avatar unlock/relock thing doesn't happen again when this pass starts to end.
    Thanks for the update! By any chance, did you have to unlock all of the prematurely locked avatars, or were some unlocked upon renewing?
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  5. #25
    Originally Posted by UbiVertigo Go to original post
    mahman10,

    Did you try contacting Nintendo support as Ubi-Elyon recommended?
    Thanks for the solution! I called Nintendo and got refunded my money. The fact you guys know multiple people have this issue and the only tests were your basic networking tests, and then just hand it off to Nintendo is beyond me.

    Wish I could get refunded for the game purchase too.
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  6. #26
    Originally Posted by UbiVertigo Go to original post
    Thanks for the update! By any chance, did you have to unlock all of the prematurely locked avatars, or were some unlocked upon renewing?
    You're Welcome.

    I had to unlock the avatars again for songs I played before on my last pass. They were not unlocked upon renewing.
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  7. #27

    Just Dance 2017 Unlimited Wii U not working

    Originally Posted by UbiVertigo Go to original post
    Hi IronicEar979,

    Don't feel too bad about bombarding the support team with tickets. Any data is helpful, and I, at least, hadn't heard about the Avatar unlocks glitch. I don't know if it's connected or not, but I'll send along that info. If you do want to do anything else with your support tickets, keep these two things in mind: One, you should be able to "update" your support ticket, even if it's one that's closed (even if it's only somewhat related to the original ticket). Two, you can treat your tickets like a bug report. So, even if it's something that you don't think our team can resolve through the ticket, it's still getting data into the hands of the people who can use it to make the game better.
    I just purchased the Just Dance 2017 Download from Nintendo with the free 3 month subscription to Unlimited. After redeeming the code the unlimited content doesn't show up and when I try to go through the subscription page again it shows that the subscription is active. I contacted Nintendo support who advised me to contact Ubisoft because they say it is an issue with your software / network and not Nintendo since the purchase went through. So now I am stuck with a subscription to unlimited that shows to be active but no contect inside the game.
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