1. #11

    Just Dance Unlimited

    Have this very same problem, can't connect to any online features at all, always says that it can't connect to the Ubisoft servers. Have tried the just dance Facebook page and also contacted Ubisoft support but no response yet. Very frustrating since I've paid for a year's subscription.
    Share this post

  2. #12
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    Hello Sluggy18,

    does the issue with connection still continue as of now?

    Thank you

    Zuzu
    Share this post

  3. #13
    The Unlimited service seems to be more unstable than when it was first released for me personally. (I get that it was getting fixed, but it feels really unstable now in terms of getting on and staying on) Mine is going to end soon and I'll eventually renew it, but I want the service to function correctly before doing so.

    Also somewhat on-topicish, but I played some songs on the Unlimited service when it was connected and I believe I got the avatars for them, but then for some reason, like a day later, they were locked, although my scores were still kept. I played one of them again (Don't Worry Be Happy specifically) and re-unlocked the avatar, but I don't know if re-unlocking it affects anything.

    I'm not going to bother with Support, because I already ended one a few days ago and I would not prefer to go through another vigorous process to get my answer. Plus, I don't wanna keep making numerous tickets because I personally would feel like I'm constantly bombarding the game. I also don't think going to Nintendo Support would do anything either, since this pertains to Unlimited, and not so much another thing.

    UPDATE: So I found out that the avatar thing is actually a glitch. I opened up the game again and the avatar for Don't Worry Be Happy was locked again, so it appears that the avatars can be unlocked, but they don't stay unlocked. Maybe the fixes they were trying to do caused this?
    Share this post

  4. #14
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Hi IronicEar979,

    Don't feel too bad about bombarding the support team with tickets. Any data is helpful, and I, at least, hadn't heard about the Avatar unlocks glitch. I don't know if it's connected or not, but I'll send along that info. If you do want to do anything else with your support tickets, keep these two things in mind: One, you should be able to "update" your support ticket, even if it's one that's closed (even if it's only somewhat related to the original ticket). Two, you can treat your tickets like a bug report. So, even if it's something that you don't think our team can resolve through the ticket, it's still getting data into the hands of the people who can use it to make the game better.
    Share this post

  5. #15
    Originally Posted by UbiVertigo Go to original post
    Hi IronicEar979,

    Don't feel too bad about bombarding the support team with tickets. Any data is helpful, and I, at least, hadn't heard about the Avatar unlocks glitch. I don't know if it's connected or not, but I'll send along that info. If you do want to do anything else with your support tickets, keep these two things in mind: One, you should be able to "update" your support ticket, even if it's one that's closed (even if it's only somewhat related to the original ticket). Two, you can treat your tickets like a bug report. So, even if it's something that you don't think our team can resolve through the ticket, it's still getting data into the hands of the people who can use it to make the game better.
    This still has not gotten any solution from what Support has had me do... can you believe it.. they actually said to check if I was connected to the Internet. Horrible horrible service you guys have. Unbelievable.
    Share this post

  6. #16
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Originally Posted by mahman10 Go to original post
    This still has not gotten any solution from what Support has had me do... can you believe it.. they actually said to check if I was connected to the Internet. Horrible horrible service you guys have. Unbelievable.
    mahman10,

    Did you try contacting Nintendo support as Ubi-Elyon recommended?
    Share this post

  7. #17
    I thought about it more and the whole thing with the avatar might be because my service is about to expire, so it's starting to lock the avatars even though I unlocked them. Still, I'm not sure why, if that's the reason, it's doing it a little bit early since I still have Unlimited. (I think I have a few days, and if not, a day or two left on it) I would think that they would stay unlocked until the service expires for someone.
    Share this post

  8. #18
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Originally Posted by IronicEar979 Go to original post
    I thought about it more and the whole thing with the avatar might be because my service is about to expire, so it's starting to lock the avatars even though I unlocked them. Still, I'm not sure why, if that's the reason, it's doing it a little bit early since I still have Unlimited. (I think I have a few days, and if not, a day or two left on it) I would think that they would stay unlocked until the service expires for someone.
    Correct, the locking of the avatars should happen simultaneously with the expiration of the service. Has any other progress/unlocking been affected?
    Share this post

  9. #19
    Originally Posted by UbiVertigo Go to original post
    Correct, the locking of the avatars should happen simultaneously with the expiration of the service. Has any other progress/unlocking been affected?
    I've played through all of the modes and nothing has been affected. (As in they're working fine)

    I just think it's a bit weird for the avatars to lock up early, since I still have a day left until my subscription expires.
    Share this post

  10. #20
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Originally Posted by IronicEar979 Go to original post
    I've played through all of the modes and nothing has been affected. (As in they're working fine)

    I just think it's a bit weird for the avatars to lock up early, since I still have a day left until my subscription expires.
    Are they locking back up now that you're replaying the tracks and unlocking them again? I know we're working in a finite time-frame, but I'm curious.
    Share this post