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  1. #1

    Beta code: Microsoft Store Purchase (not XBOX store) -- XBOX One version

    Good morning everyone,
    I wanted to find out if other people had pre ordered their Xbox One hard copy of The Division via the Microsoft Store (not the XBOX store) and if they had received a BETA code yet.
    I did order mine last week and I still have not received a BETA code. So I contacted Microsoft and was told they would only send the Beta code at the time of the release. That seems a little strange to me as other of my friends who have ordered on Amazon (this week) have already received theirs.
    From my understanding, only "Pre-purchases made via Xbox Store, PlayStation®Store, or Steam will not require a code." Knowing how bad the customer service from Microsoft can be , I really want to make sure that people purchasing the XBOX ONE hard copy via the Microsoft store will not need a "xxxxxxxxxxxx" Beta Code until they receive a 25-character code to download the BETA directly onto their XBOX one.
    As of now, my understanding is that Microsoft Store should have sent a Beta code at the time of the purchase, which was then entered on Ubisoft website. Ubisoft would be the one to send the final 25-character Beta code to download the game. Hopefully I'm wrong
    I look forward to people's help on this issue. I tried to contact Microsoft several times and the support is useless, they have absolutely no clue on how to get me the code.
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  2. #2
    Is anyone from Ubisoft able to help?
    I have not been able to get an answer from Microsoft.

    UPDATE: ** Finally received the BETA code via email, it took about 6 days to arrive for people wondering. Successfully registered on Ubisoft site. **

    For people purchasing from the Microsoft Store (different from the XBOX store, accessible via your web browser or your XBOX -- there seems to be confusion on that), I confirm that you must receive your Beta Code by email. It apparently can take up to 10 business days.
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  3. #3
    It was harder than it should have been, but on the 8th I purchased the The Division digital gold version from the Xbox store (as well as a Xbox One as a necessary accessory to play it). I was told by phone that the digital pre-orders get beta codes automatically. Is that right? What gives me concern is that Ubi is sending emails asking me to preorder to advance to the next step in beta signup.

    Anyone know the deal?

    Thanks
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  4. #4
    dunkdisorderly's Avatar Junior Member
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    I pre-ordered Tom Clancy’s The Division! Where do I locate my beta code?
    Depending on the retailer, your code could be printed on the retail receipt, provided to you on a printed card, or sent to you via email. If you did not receive or cannot locate your beta code, please contact your retailer. Pre-purchases made via Xbox Store, PlayStation®Store, or Steam will not require a code. In these cases, access to the beta is automatically granted!

    taken from the official beta FAQ http://http://tomclancy-thedivision.ubi.com/game/en-GB/news/detail.aspx?c=tcm:154-209059-16&ct=tcm:148-76770-32

    my understanding of that is if its a digital download via Xbox live or Xbox store that you will be sent a beta code via Xbox live once the beta is available to download.
    This has been the case for previous beta's on Xbox live.
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  5. #5
    Thanks for the link. Ubi says "Pre-purchases made via Xbox Store, PlayStation®Store, or Steam will not require a code. In these cases, access to the beta is automatically granted!" so without a code ... have nothing to enter on the beta page.
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