It's been a month and I still can't see or claim any gifts | Forums

[kinda503]

For a month now my gift box has been full (I stopped receiving gift notifications on day 2 when it filled up) but it shows nothing for me to claim. I can still send gifts everyday as normal.

I put in a ticket on the Ubisoft support website a month ago but they were no help. I was hoping the next update would help, but the xmas one didn't fix it.

It feels like gifts have been "disabled" for me or something. I don't know what to do.

Android 5.0.1
Kindle Fire (the new one)

[TRiALS.KiNG]

The same problem is happening with me too. I can send golden tickets but can't receive them.

[kinda503]

Woo hoo I woke up to a gift notification and was able to go in and claim everything from my gift box! More notifications came in later so it seems to be working just fine now. I guess I should have posted here in the first place

Thanks a ton to whoever fixed it!

[UK-Saucy-TFG]

I have the same thing. I stopped receiving gifts a bit before Crimbo and have not had anything since. I can still send gifts no problems. Is this a known problem? I have tried reinstalling the app...

[UK-Saucy-TFG]

The same problem is happening with me too. I can send golden tickets but can't receive them.

Is the problem solved for you yet?

[WhoMikeDank]

im having the same issue, havent been receiving any gifts the past week

[Ubi-JollyCharly]

Hello everyone,

I already forwarded this issue to our team. They are working on it!

I'll come back to you as soon as I get more info.

Thanks for your patience.

JollyCharly

[slytheman63]

+1

[UK-Saucy-TFG]

Cheers

[UK-Saucy-TFG]

Any news on this?