1. #1

    Don't do what I did! (Winter event)

    So, in my excitement yesterday I purchase the track pack on offer at 550 gems. I didnt read it properly and I know of other too, it has NO NEW TRACKS its just a bundle of previous ones. So, I paid 550 gems and got nothing. I have opened a support ticket and im pretty sure im going to get my gems back, but just a warning to others. It DOES state that there is no new tracks, i was just ignorant. Learn from my mistake!
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  2. #2
    I need my 550 gems back, ticket 02670678 uplay ID bunnyhop90
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  3. #3

    Did the same thing

    I cant seem to open a ticket , can someone please send me a link or anything , as to how to open a ticket? Please help... Thanks


    Originally Posted by afolgate Go to original post
    So, in my excitement yesterday I purchase the track pack on offer at 550 gems. I didnt read it properly and I know of other too, it has NO NEW TRACKS its just a bundle of previous ones. So, I paid 550 gems and got nothing. I have opened a support ticket and im pretty sure im going to get my gems back, but just a warning to others. It DOES state that there is no new tracks, i was just ignorant. Learn from my mistake!
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  4. #4
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  5. #5
    Just sent support a screenshot of the purchase and I think I'm getting my gems back later
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  6. #6

    Missing gems

    It happened to me too, 550 gems missing. Ticket number 02671213
    Uplay id: catto5
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  7. #7
    Dont worry people. If you have left a ticket in support your refund is on the way. I got my 550 back today. 👍🏻
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  8. #8
    I cant seem to get it to accept a ticket, it keeps asking for a product , i put trials frontier , then asks again and you cant select anything ? crazy !
    do I ask a question ? because that what I am trying to do , it just wont accept it. its driving me crazy been trying for days and keeps doing the same thing.
    any help would be greatly appreciated.
    Thanks
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  9. #9
    I was able to get it to work , Ticket# 02685465 ! hopefully they will do the right thing! thanks to those that helped ..
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