So, in my excitement yesterday I purchase the track pack on offer at 550 gems. I didnt read it properly and I know of other too, it has NO NEW TRACKS its just a bundle of previous ones. So, I paid 550 gems and got nothing. I have opened a support ticket and im pretty sure im going to get my gems back, but just a warning to others. It DOES state that there is no new tracks, i was just ignorant. Learn from my mistake!
I need my 550 gems back, ticket 02670678 uplay ID bunnyhop90
I cant seem to open a ticket , can someone please send me a link or anything , as to how to open a ticket? Please help... Thanks
Originally Posted by afolgate Go to original post
you open tickets here https://support.ubi.com
Just sent support a screenshot of the purchase and I think I'm getting my gems back later
It happened to me too, 550 gems missing. Ticket number 02671213
Uplay id: catto5
Dont worry people. If you have left a ticket in support your refund is on the way. I got my 550 back today. 👍🏻
I cant seem to get it to accept a ticket, it keeps asking for a product , i put trials frontier , then asks again and you cant select anything ? crazy !
do I ask a question ? because that what I am trying to do , it just wont accept it. its driving me crazy been trying for days and keeps doing the same thing.
any help would be greatly appreciated.
Thanks
I was able to get it to work , Ticket# 02685465 ! hopefully they will do the right thing! thanks to those that helped ..