[HELP]I lost my progress and my gems! | Forums

[Maryann590]

3 of my eggs that was ready to hatch disappeared

[guest-BIG7yjoP]

ProfileID (can be seen in the game options): 2057861
E-mail (will be removed from here as soon as we see your message):
Device Model: Huawei G730
Language: Spanish
Describe your problem as clearly as possible: I lost my gems and when i star the last game of the adventure 20 the game crush at the moment that rayman star to run, please help!

[teejii2014]

I've opened a ticket with Ubisoft support more than two weeks ago about lost purchases and progress. Apart from automatic reply I haven't got any responses or updates. The ticket number is 02680575. Could somebody please take a look at this.

[kolyanick1]

Hello,i deleted the game by mistake and when I downloaded it again I dindn't lost my old account but I lost all gams have. It was nearly 1300+. And food. And elezsire
Please check the problem.....
Samsung S4 Active GT I9295
Email [email]
PlayerID 4376508

[tahasefa]

It was 1-1.5 week ago.When I was on chapter 22 i ve lost all of my gems
ProfileID: 2152302
E-mail: taha.yaramisli@gmail.com
Device Model: Galaxy Note3
Language: Turkish
Thanx for help

[Rafa_ralf]

Ontem quando fui logar percebi que meus 650 cristais sumiram desloguei e loguei novamente e não voltaram

[PSYMUSHROOM]

Gostaria de saber se os alimentos expiram depois de um determinado tempo?
Eu tinha mais de 300+ alimentos, mais de 30+ elixir, e 1000+ joias... Ambos sumiram nesse final de semana... Poderia me ajudar?

[patafian11]

Hello,
On the evening of 28.01.2016 I launched my game because I was waiting for my new egg and when game was launching I saw notification like in first day of the game and after that I saw that I lost my progress... A few hours before that everything was ok.

ProfileID: 334176
E-mail:
Device Model: iPhone 5s
Country: Poland
Language: English

I attach my last screenshot which I had:
http://i.imgur.com/TVVONG0.jpg

I have hope you will help me.

Thanx for help

[Fab0123456789]

Wtf,?! Got a new phone, made a copy from my old one to my new one, all the data lost, all my gems, my trea was 1710 meters. And now?

[Potatocarter]

Since the new update (with the new mission abilaty and new creatures) i lost all my achievements. Im on adventure 129 now and still have my 105 creatures . But now im unable to get some of th achievements or it will be to hard. (Like hatching the 100 new creatures achievement).
If you couldhelp me my email is:
DiamondNimo@gmail.com
Device : iphone 4
Ingame id:4064566
Name : Appel sap