[HELP]I lost my progress and my gems! | Forums

[omri5902]

I had 1900 2days ago and when i logged in yesterday i had 0...

[TheFlounder]

My save file is no longer there. Please fix this!!!

[Anna20062016]

Hi, I have lost all my progress gems and Christmas special balls. Please help me. 😖😖😖😖😢😢😢

[Raymangirl2016]

I lost all my packs on ray man including the baubles,had to start from beginning.Please can someone help as my bought packs won't restore 😢😢😢😢😢😢😢😢😢.I've lost all incredibles too. Not happy

[guest-XS1OYuIp]

After the last update all progress were lost. The game restart from adventure 1. Please help! What's the problem?

[SaraLynn831]

My game updated once I turned on my table when I got home from work. I was on level 572. After the update I lost everything.

[Sondos122]

I lost my save games and adventures played when i downloaded the latest version of the game.
This Filled Form:


ProfileID (can be seen in the game options): 4162328
E-mail (will be removed from here as soon as we see your message): Naval.sama@gmail.com
Device Model: Asus Fonepad 7 FE375CL Lolipop 5
Language: English
Describe your problem as clearly as possible: I lost my saved games after the game started downloading the latest updates in the intro screen of the game

Me tooo how u fixit

[pbjunk]

The game insist in restart from the begining

This Filled Form:
ProfileID : 16864958
I was connected https://www.facebook.com/pbjunqueira
E-mail : pjunqueira@gmail.com
Device Model: Ipad Air IOS 11
Language: portuguese
I was 153 level

Thx

[UbiChrisMANG]

Hello you two! Support might be able to help you with this. You can reach them here:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

[Beno1998148]

PERDÍ todo mi progreso e incluso lo vincular con mi cuenta de Facebook y no se soluciona.. mi Facebook es "Beno MJ"