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  1. #1

    Alpha Code?

    I preordered this game first day I could pre order it from game stop. I got my beta code and put it into uplay to sign up. It says I am signed up with I try to do anything with signing up for beta but how do I download the game? Yes I am on xbox one I been waiting for this game since day one please get me in here or tell me what to do!!!!!!!!!!
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  2. #2
    You should have received an email that is linked to your uplay.
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  3. #3
    xMiiSTY's Avatar Community Manager
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    You will receive an email with the key if you have pre-ordered on Xbox One. If you have yet to receive this key, please contact our Ubisoft Support. Thank you.

    Web: http://support.ubi.com
    Phone: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
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  4. #4

    Are they still sending out codes because I have not got mine.

    Are they still sending out codes because I have not got mine. I submit a question to ubisolft already. I need to figure this out so I can take off work tomorrow to play.
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  5. #5
    Didn't receive the key... Didn't pre-order the game, but register the day you launch beta registration. Some people register 2 weeks ago without pre-ordering and get a key.
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  6. #6
    Getting a key is a lottery based on priority. Its not a guarantee. Preorders, key redemptions and waiting list is the current flow. The amount of registrants can be changed on a needed basis to test server infrastructure. Also the codes are being sent out in waves. Even I didnt get a key from the codes I redeemed. Just be patient.
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  7. #7
    What about this scenario?

    I preordered several months ago from walmart.....(yes i know)
    From their policy they will email the code out sometime in December, I still haven't received the email with the code. Has anyone had experience with this particular retailer?
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  8. #8
    It would be best to contact the retailer directly to have the issue resolved. Alternatively, it might be possible with proof of purchase to get one through contacting Ubisoft Support, though that is a shot in the dark.
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  9. #9
    Originally Posted by DigitalHitmann Go to original post
    It would be best to contact the retailer directly to have the issue resolved. Alternatively, it might be possible with proof of purchase to get one through contacting Ubisoft Support, though that is a shot in the dark.
    yea I emailed walmart.com and they said they escalated the issue and hopefully i would get my code with in 7 days, alternatively i emailed something at ubisoft, and i took a screen shot on my phone on my walmart.com previous orders that showed the preorder still processing. who knows at this point. I have heard of WM having issues with their preorder codes on other past games, i guess i should have known, but this was the only retailer who still had the CE's available for preorder.
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  10. #10
    Contact Ubisoft Support, and see if you can have an agent escalate the issue as UbiMisty has linked above.

    https://twitter.com/UbisoftSupport
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