I preordered this game first day I could pre order it from game stop. I got my beta code and put it into uplay to sign up. It says I am signed up with I try to do anything with signing up for beta but how do I download the game? Yes I am on xbox one I been waiting for this game since day one please get me in here or tell me what to do!!!!!!!!!!
You will receive an email with the key if you have pre-ordered on Xbox One. If you have yet to receive this key, please contact our Ubisoft Support. Thank you.
Web: http://support.ubi.com
Phone: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
Getting a key is a lottery based on priority. Its not a guarantee. Preorders, key redemptions and waiting list is the current flow. The amount of registrants can be changed on a needed basis to test server infrastructure. Also the codes are being sent out in waves. Even I didnt get a key from the codes I redeemed. Just be patient.
yea I emailed walmart.com and they said they escalated the issue and hopefully i would get my code with in 7 days, alternatively i emailed something at ubisoft, and i took a screen shot on my phone on my walmart.com previous orders that showed the preorder still processing. who knows at this point. I have heard of WM having issues with their preorder codes on other past games, i guess i should have known, but this was the only retailer who still had the CE's available for preorder.Originally Posted by DigitalHitmann Go to original post
Contact Ubisoft Support, and see if you can have an agent escalate the issue as UbiMisty has linked above.
https://twitter.com/UbisoftSupport