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  1. #1

    Assassin's Creed 1 Physical to Digital?

    So earlier today I bought a physical copy of it at my local game store but when I opened it at home i realized it didn't come with a key to activate it on UPlay, and the computer i have doesn't have an Optical Drive. Is there anyway I could "Upgrade" to a Digital version?
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  2. #2
    UbiSmarmy's Avatar Community Representative
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    Originally Posted by SuperAliBaba Go to original post
    So earlier today I bought a physical copy of it at my local game store but when I opened it at home i realized it didn't come with a key to activate it on UPlay, and the computer i have doesn't have an Optical Drive. Is there anyway I could "Upgrade" to a Digital version?
    Hey SuperAliBaba, welcome to the forums!

    Please contact Ubisoft Support and if you contact them via email then please also include a copy of your receipt for the game, that will help expedite the process.
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  3. #3
    Originally Posted by UbiSmarmy Go to original post
    Hey SuperAliBaba, welcome to the forums!

    Please contact Ubisoft Support and if you contact them via email then please also include a copy of your receipt for the game, that will help expedite the process.
    This is ubisoft, not EA support, so instead of getting his hopes high on false promises.

    here's what's gonna happen

    Spoiler:  Show



    you're better off convincing gabe to make half life 3 than ubisoft supporting you in ANYWAY.

    frankly i can make a thread about 30 forum support tickets where they just don't care about your problem.

    all coming from a long time fan who supported ubisoft who has had enough of it.

    @UbiSmarmy - it's not like i hate you, you're just doing your job, but ubisoft has left a bad impression on me, thanks for trying, but yeah, there's no way they are gonna give me digital code for a game i own on DVD. and yes, i no longer have a DVD driver, and i can't play the game anymore and ubisoft won't give me access to digital version.


    PS - Yes i DID attach my receipt of the game in the attachments. but they don't care. you just gonna have to buy the game AGAIN.

    Spoiler:  Show
    [


    Spoiler:  Show
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  4. #4
    Anykeyer's Avatar Senior Member
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    You are exaggarating. Ubi support is very slow but it does work.
    Once I got Heroes 5 Gold from Amazon and for some reason it didnt come with multiplayer cdkeys in box. Ubi support sent them to me after proof of purchase.
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  5. #5
    Originally Posted by Anykeyer Go to original post
    You are exaggarating. Ubi support is very slow but it does work.
    Once I got Heroes 5 Gold from Amazon and for some reason it didnt come with multiplayer cdkeys in box. Ubi support sent them to me after proof of purchase.
    i have 30 support tickets to support my claim, you may have 2.
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  6. #6
    Anykeyer's Avatar Senior Member
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    Not really. I made about 20 various tickets. You need at lot of patience/time and be really annoying for them to do anything but its certainly possible to get what you want.
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  7. #7
    Originally Posted by Anykeyer Go to original post
    Not really. I made about 20 various tickets. You need at lot of patience/time and be really annoying for them to do anything but its certainly possible to get what you want.
    did you even read my post ?
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  8. #8
    Anykeyer's Avatar Senior Member
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    Yes, you gave up after 1 response
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  9. #9
    KmarkoPL's Avatar Senior Member
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    I did once brought Assassin's Creed game , from the store , Gamestop to be exact !
    Come back home , opened the game box , and there was no CD in it !
    I got back to store but they denied to accept it return and told me to contact Ubisoft , I did that and after few tickets I got my new game delivered .
    As Anykeyer say , Ubisoft works but it take while for them to respond and do the job .
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  10. #10
    Originally Posted by KmarkoPL Go to original post
    I did once brought Assassin's Creed game , from the store , Gamestop to be exact !
    Come back home , opened the game box , and there was no CD in it !
    I got back to store but they denied to accept it return and told me to contact Ubisoft , I did that and after few tickets I got my new game delivered .
    As Anykeyer say , Ubisoft works but it take while for them to respond and do the job .
    that was not the point of this thread, if i had a empty box i would contact the seller and get another box, if no key inside the box, i'd contact the seller to get one

    the point of this thread is the people who bought the dvd version and found it its not gonna add the game on uplay even though the game is on uplay, and when you contact ubi support to ask them if its possible to get a digital code and provide proof of purchase, they wont help you in anyway, they will just reject it saying "wa can't help you, buy the game again on uplay"
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