1. #1

    Freezing Brrrrr!

    Just Dance 2016 freezes every time I use it! It runs fine for about 10 minutes and then BRRRRRR! it freezes and no matter what I do, it keeps freezing and I just can't use it anymore. It's getting frustrating. Anybody else having this problem? Hey, UBISOFT?! What are you doing about this?!
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  2. #2
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Hi Kikd84,

    Sorry to hear that you're getting a freezing issue. Let me get some information from you:

    1. What console are you using?
    2. Has the issue been occurring since purchase?
    3. Do you have a digital or physical copy of JD16?
    4. Is this happening on the core games as well as Just Dance Unlimited (if you have JDU?)
    5a. Have you submitted a customer support ticket to support.ubi.com?
    5b. If so, what is your support ticket number?

    That's a pretty good starting point to figure out what's going on with your copy of the game. Also, I'm moving this post to General Discussions.
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