1. #1
    gabisthebest1's Avatar Junior Member
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    Wii U Issues

    A few days ago, each time I finished a song from Just Dance Unlimited, the game freezes itself. But today, each time I play at the beginning of a song from Just Dance Unlimited, a server error pops out, bringing me back to the menu. Would you please fix it someday? I don't want to waste 23,99$ for one year subscription ;(
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  2. #2
    UbiVertigo's Avatar Community Developer
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    Hi gabisthebest1,

    Welcome to the forums!

    I recommend that you submit a support ticket here. They'll be better equipped to walk you through a connectivity issue than we will here.
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  3. #3
    gabisthebest1's Avatar Junior Member
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    Wii U Issues Part 2

    Originally Posted by UbiVertigo Go to original post
    Hi gabisthebest1,

    Welcome to the forums!

    I recommend that you submit a support ticket here. They'll be better equipped to walk you through a connectivity issue than we will here.
    To be more explicit about the problem of my one year subscription, when I play a song that I've already danced in a previous subscription, it always show the score at the end, but when I play one of them I didn't danced before, it freezes at the end of the song without showing me the score. The day I brought it, I was able to dance on any song, but it's only the next day that the glitch started to show up.
    I thought that ''maybe'' the Wii U server didn't recognize the subscription. Can you help me?
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  4. #4
    UbiVertigo's Avatar Community Developer
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    Hi gabisthebest1,

    Is this only happening on Unlimited songs? Also, what country are you playing from?

    I still recommend starting up that support ticket, but I'm glad to do whatever I can on my end, as well. If you do start up a ticket (or already have) make sure to include you WiiU account name and a screenshot of photo of any proof of purchase you might have, as well as of the error message.
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  5. #5

    Having the Same Problem!

    We're having the same problem with freezing! It's not just with Unlimited, but with everything. It works for about 10 minutes and then it starts freezing. The song starts and we dance to it and then, randomly in the song, the thing freezes. We have every other Just Dance for Wii U that's out there and we've NEVER had this problem with any of the others. What's up with this?!
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  6. #6
    gabisthebest1's Avatar Junior Member
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    Proof

    Wii U Account: gabisthebest

    Country: Canada

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  7. #7
    gabisthebest1's Avatar Junior Member
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    Worse than I expected

    Hi, Gabisthebest again, since I received news about the December update, I rushed to my console to retry Just Dance 2016 if the bugs were fixed, but now, they are at the title screen, making it unplayable. Must I wait a few days until the update is complete?
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  8. #8
    Hi friend! I had tha same problem that you have, and I found a solution: ERASE your save data :'(
    You'll lose all your local progress, but it is the only solution that I have found.
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  9. #9
    gabisthebest1's Avatar Junior Member
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    I know what are you saying, but before I do this, I will wait that a message from the co-workers of Ubisoft finds a better solution in the next days.
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  10. #10
    UbiVertigo's Avatar Community Developer
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    Hi again, gabisthebest1.

    I had hoped that this had been resolved. Let me get your support ticket number. Also, if you haven't updated your ticket recently, please do so. That will get them more information and get your ticket back in queue.
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