Game wont launch? | Forums

[SuperrCoco]

Hi Ubi-Stature,

I've done everything but creating a new Windows profile.
Will do it later today and keep you updated.
thanks.

Eric

[cheuk.norris]

hi Ubi-Stature , it seems you don't saw my thread so i post here because this problem seem to be same than mine , i tried everything but , no result...
if my dxdiag could help you , here it is : http://pastebin.com/uMKdDuq8
is there anything else i could do ? is there logs to send you ?

sorry for my english

[Ubi-Stature]

Hi there, baloche34,

No need to apologise for your English!

Have your tried any of the troubleshooting previously advised in this thread?

[SuperrCoco]

Hi Ubi-Stature,

I've already tried everything but "Created a second Windows Profile on your OS and launched the game through this"
I'm gonna try that and let you know.

thanks.

[cheuk.norris]

yes , i tried everything except second profile , because it doesn't work , i don't know why , i got a message that it's impossible to launch second profile.
i really don't understand why the game doesn't launch because i could play to the closed beta without any problem/bug...
if i don't find a solution i'll have to search somewhere like formattting my OS ... too bad...
thanks for the answer anyway

[b00mSh4k4]

I had this problem on the closed beta, Siege couldn't launch because my cpu was overclocked, I set it back to stock and it surprisingly worked...

[Shunken_CecE]

Ok so I figured a way around it, Go into your game folder where you have the beta installed and go down to the shortcut that launches the game, Right click and hit properties and go to compatibility, and run it in compatibility mode for your OS, This fixed the problem for me so I hope it helps you. Been playing ever since with no problems, Games pretty sick.

Works with Windows 7 compatibilty. Thank you !

[Earthboy2]

I've tried everything Ubi-Stature said and also the compatibility mode. Nothing seems to work, the game just won't start.

[SuperrCoco]

Hi Ubi-Stature,

I've done everything but creating a new Windows profile.
Will do it later today and keep you updated.
thanks.

Eric

Hi again Ubi-Stature,

Now I've tried everything including the second Windows profile.
With the second profile things are slightly different.

- With the main profile : when I start the game I just see the R6 icon in the task bar for 3 seconds and it just disappears. Nothing more.
- With the second (admin) profile : when I launch the game, a second small window appears. This window displays some R6 art work with a "U" in the bottom right corner with circles rolling around it. Waiting for 10 minutes but nothing happens.

I hope this can help.

eric

EDIT : Just got a UPLAY update but no change

[Ubi-Stature]

If your issue persists can you please create a ticket via our support site here: https://support.ubi.com

Please include the steps already gone through so that our team can see what's been done and can investigate further.

Thanks you for your continued cooperation and patience.